About Us: We are a fast growing, international, e-commerce Company founded in 2005 with nearly 100 people in two offices: Chicago and Cologne, Germany. We specialize in providing e-commerce services to companies that sell digital products, such as software. We have built an industry leading e-commerce platform, provide fraud management services, order related support and marketing services.
Responsibilities: The Operations Manager is in charge of managing the Customer Service, Payment Processing and Fraud Detection and Prevention teams in our downtown Chicago office. This team of people handles the day-to-day issues related to customers who want to buy the digital products that we sell.
The Operations Manager will be responsible for resource allocation, interviewing and reporting on full and part-time employees. As an international company, you will work with a counterpart in our Cologne office to address alignment of the two teams, information sharing and planning.
Qualifications: The successful candidate possesses each of the following:
• Great organization skills
• Leadership experience
o Resource planning
o Process design, optimization and execution
o Scheduling
o Mentoring
o Motivational
• Strong communications and interpersonal skills
• Quality Assurance program design, implementation and testing
• Demonstrated ability to multi-task and achieve results
• Understanding of technology
• E-commerce experience a plus
Requirements: The successful candidate has the following qualifications:
• 2+ years of experience managing a team of customer service people
• 5+ years of experience in the workplace
• Excellent Word, Excel and computer skills
• Bachelors degree or equivalent
• Proactive
• Self-Starter
• Team Player
• German skills a plus
We offer a generous 401k company match, top health care plan and occasional travel to Germany. Email with cover letter and resume if qualified.
- Location: Loop
- Compensation: Commensurate with experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.