College students and grads looking for entry level full-time leadership position! We are seeking candidates for the position of Supervisor at O’Hare airport
• Work with the one of the world’s largest airlines at the world’s largest airport! (This position is a contractor position for United Airlines)
• Utilize technology to match airline needs with resources.
• Analyze performance and enact continuous improvement model.
• Day, evening, and overnight shifts available. Must not have day of the week restrictions
• Pay rate is $11 - $12 per hour
As an Supervisor, you will manage our service delivery processes on shift by developing and implementing policies, procedures and systems to ensure efficient and effective customer service. The Operations Manager is responsible for ensuring that all members of the Special Services Organization, including Leads , Dispatchers and Agents provide a level of customer service that routinely exceeds the expectations of the customer. The Supervisor will be responsible for the balance of shift manpower with anticipated customer volume. The Supervisor will ensure client satisfaction and that customer standards and expectations are exceeded.
Responsibilities include but are not limited to the following:
• Conducting briefings with subordinates to ensure all responsibilities of subordinates are communicated, understood, and daily operational requirements are achieved.
• Directing and coordinating activities to ensure that all services are delivered in accordance with customer and client performance standards.
• Controlling labor hours, ensuring that all employees properly punch in/out when shift is starting/over or scheduling overtime when required.
• Evaluating performance statistics (data), reviewing variances and the cause of defects then correct the process(es) that caused defect. Meet with subordinates including hourly staff to review performance. Discuss new methods for improvement and empower staff to improve performance (provide resources needed to accomplish tasks).
• Processing all operational forms as well as accounting forms including payroll on a daily or weekly basis to ensure all operational performance statistics (data) can be retrieved and evaluated and that all billing can be done accurately and in a timely fashion.
• Anticipating problems in advance and advising subordinates, and superiors when necessary.
• Maintaining discipline within guidelines of labor agreements and company policies, ensuring employees follow safety and security procedures.
• Maintaining professional corporate image with customers, personnel and equipment.
• Constantly seeking out ways to improve the operation and reduce expenses
- Location: O Hare Airport
- Compensation: $11-$12 per hour
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.