email this posting to a friend chicago craigslist > city of chicago > jobs > government jobs
please flag with care:

miscategorized
prohibited
spam/overpost
best of craigslist
Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info

Call Center Help Desk - Supervisor (Chicago)

Date: 2009-11-11, 2:42PM CST
Reply to: job-7yzsn-1461623271@craigslist.org [Errors when replying to ads?]

Management consulting firm is recruiting a Chicago-based Call Center Help Desk Supervisor to work on a potential federal government project. The objective of this multi-year assignment is to oversee administrative support functions. The Supervisor will manage staff; collect and track customer activity data, and prepare frequent related reports; monitor program performance; and effectively implement quality control measures. In addition, the Supervisor will be expected to directly handle help desk customer inquiries. ((NOTE: This is NOT an IT position)).

Applicants for the position must demonstrate relevant supervisory call center help desk skills and experience, including personnel management; excellent communication abilities and telephone manner; the ability to work from scripts; and attention to detail in a fast-paced environment. Proficiency in Microsoft Word and Excel is required, as is comfort conducting Internet-based research and preparing written materials. Applicants must have experience with administrative tasks such as data entry and reporting, filing, and typing. Applicants are advised that the position requires a high degree of professionalism in interacting with Federal staff as well as various help desk customer groups. Applicants must possess a 4 year degree, 3 years of call center/help desk experience, one year at the supervisory level.

Please email your resume in Microsoft Word format (two pages maximum) to Mr. Bob Jacques, Director of Operations, at the email address above. In the body of your email, please also include a brief (no more than two paragraphs) summary of your qualifications. Applications are due by Thursday Nov 19, 2009 at 5:00 PM EST.

PostingID: 1461623271