Title: Systems Support Engineer
Department: IT
Reports To: IT Manager
Date: Nov 12, 2009
POSITION PURPOSE AND OBJECTIVES
Marketing promotions agency is seeking a strong, flexible System Support Engineer to support operations within our office environment.
This is a full-time permanent position is an entry- to mid-level role with salary and benefits.
Role requires providing systems (desktop, application and network) support. Office is primarily Windows PCs with a few Macs on a Microsoft network with Outlook/Exchange for email services. LAMP application is hosted by a 3rd party, with data pulled into local DB for reporting.
Role also requires the ability to work with Relational Databases (MySQL and SQL Server) for writing reports and loading/exporting data. Format and import data from external sources into database and extract data for use by external agencies (e-mail marketing mailing lists, etc). Maintain quality of company data store, cleaning duplicate records, correcting legacy user errors in data, etc.
Position requires a high level of communications skills and business acumen. Must be comfortable with guiding users to adhere to standards, process and existing tools and able to be flexible in accommodating legitimate needs which may go beyond those boundaries. Advertising and marketing agency experience is extremely helpful.
ESSENTIAL JOB FUNCTIONS
Systems Support
Job Duties:
• Windows network support (Small Business Server 2003)
• Desktop support (hardware and software) for PC and Mac
• Maintain and troubleshoot Internet connectivity
• Phone system configuration and support
• Outlook/Exchange maintenance and administration
• Printer, Copier, office equipment maintenance and administration
• 2-5+ years of professional experience as a Technical Support Engineer and System/Network Administrator
• Strong experience troubleshooting and resolving hardware, software, system, and network issues
• Ability to install, upgrade, repair, move, and replace desktops, laptops, and peripherals
• Knowledge of installing, configuring and maintaining Microsoft Windows Server 2003\2008-based networks, including Active Directory, Group Policy, DNS, IIS, and Terminal Server
• Understanding of networking protocols and internet connectivity
• Expert knowledge of Windows client operating systems and centralized management and troubleshooting techniques
• Experience installing, configuring, and managing network equipment including firewalls, switches, and wireless access points (Cisco experience a plus)
• Experience installing, configuring, and managing VMWare ESXi and VSphere products
Database
• Responsible for the design, development and maintenance of reports for users, both regular and custom designed.
• Responsible for understanding the data for reporting purposes.
• Responsible for loading new data into the system and extracting data feeds from the database for use by other systems, including outside vendors.
• Responsible for daily maintenance and updates to production MySQL, SQL Server, and MS Access databases.
• Maintain data integrity while applying regular updates to the database.
• Planning and execution of data normalization and maintaining clean data.
• Writing database documentation, including data standards, procedures and definitions for the data dictionary
Web
Backup/support role for:
• Maintain and update company Intranet (HTML, CSS)
• Ensure Google web analytics page tracking and reporting
• HTML support for other departments
General
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately
• Must be able to react to change productively and to handle other tasks as assigned.
WORKING CONDITIONS
• Open environment
• Animals present
MINIMUM QUALIFICATIONS
• Must have a Bachelors Degree in Computer Science, or equivalent professional experience in addition to a four-year degree.
• Must have 2-5 years professional experience systems support and relational databases.
• Must be highly proficient using MS Office, notably Access and Excel for report writing and presentation
• Must be proficient in MS Windows and Mac environments
• Must be proficient with HTML/JavaScript/CSS
• Experience administering Unix and Apache is a plus
• Experience with web development technologies (PHP/MySQL, ASP, PERL, AJAX)
• Visual creativity (graphics, layout, design) is a plus
• Experience with source control software and practices is a plus
• Must be able to lift fifty (50) pounds.
SUCCESS FACTORS
• Develop and maintain strong relationships with business users, be able to understand and articulate the core business needs and see technology as a method of enabling those goals.
• Take ownership of assignments and see them through to completion
• Think logically and be able to articulate thoughts in a clear, concise manner
• Comfortably work both individually and as part of a group
• Know when to ask questions or ask for help
• Efficiently manage multiple concurrent assignments
• Quickly learn and adapt when dealing with unfamiliar systems and applications
• Be able to communicate clearly and effectively with managers and co-workers
• Meet deadlines and complete work in a timely manner
• Be willing to go the extra mile to get the job done, including occasional overtime
• Display exceptional follow-through, personal drive and the desire to make a difference
We are unable to offer relocation assistance or work visa assistance/administration with this position.
- Location: Bucktown
- Compensation: $40,000 - $45,000/yr DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.