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The Alzheimer's Association is making a difference and so can you!

The National Office located in downtown Chicago is seeking an individual to be responsible for developing and managing the Associations fulfillment services operations and Web-based e-commerce platform. In addition, this position will manage vendors and collaborate closely with Finance department on accurate reporting of sales, inventory, and expenses (warehousing, shipping, receiving, web hosting, vendor fees). The scope includes publications, DVDs, branded merchandise, branded apparel and promotions for both sale and no-cost items.

ESSENTIAL JOB FUNCTIONS:

Manage procurement of merchandise by working with vendors; suggesting and selecting appropriate new items in collaboration with sponsoring national departments; determining market price and order points.

Manage Shop for the Cause vendor. Assess ongoing performance and customer service. Troubleshoot issues, alert director to red flags and keep director informed on a weekly basis, anticipate and champion better resources and ways of doing business. Direct vendor on maintaining adequate inventory levels of all product and merchandise to ensure orders, payment processing and inquiries are promptly executed and resolved. Determine standard management reports that pertain to activity of products, including inventory status report, sales report, aging report and purchase report, storage charge report, consumer line and order report. Work with vendor to produce the timely and accurate delivery of reports. Propose new ideas for cross-selling and up-selling. Track and develop strategy for slow-moving products to ensure they move out of inventory within 12 month cycle.

Manage inventory of Association products. Maintain adequate inventory levels on all products by generating and analyzing inventory reports from warehouse vendor and forecasting product needs for events, promotions, chapters, national office and general public.

Review and report on weekly data, including purchases, sales and inventory flow. Reconcile invoice payments, and revenues for internal accounting department. Generate accurate and timely sales, purchasing, aging and inventory reports

Provide excellent customer service and ensure vendors do same to customers, including general public, key donor groups, national staff and chapter volunteers and employees. Work with vendor to resolve customer service inquiries and issues. Proactively help develop messages and appropriate responses.

Maintain current e-commerce catalog of products. Collaborate with web team to promote items on the Association Web sites Write a monthly e-news update to all staff and chapter employees that subscribe to Shop for the Cause e-news to promote new products and alert about new services or service interruptions/changes.

Manage special fulfillment projects, including web promotions for free publications/promotions. Be able to consolidate data from Team Approach, Convio and Kintera systems in collaboration with IT to provide vendor with distribution lists for special free promotions. Propose new ways of improving efficiency in kitting, shipping and fulfilling special promotions. Analyze and report results of projects.


Minimum Requirements:

Bachelors degree in business or accounting with a concentration in e-commerce preferred

3+ years experience working with e-commerce platforms, inventory management, purchasing and order fulfillment

Strong understanding of purchasing and general accounting principles as it relates to inventory management and product sales

Strong customer service, communications, problem solving and analyzing skills.


To apply online please cut & paste link below into your browser: https://home.eease.com/recruit/?id=46233(This is the preferred method)

• Location: Downtown Chicago
• This is at a non-profit organization.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.