Help Desk Supervisor
Location: Chicago, Illinois
Federal Customer: Department of Labor
Company:
K4 Solutions, Inc. ("K4") is a fast growing Woman-owned (WO) Small Disadvantaged Business (SDB) and IT Services Provider to the Federal Government. Headquartered in Falls Church, VA, the K4 team sets goals, institutes performance metrics, and works towards a unified goal of providing cutting-edge technology and management solutions to our valued customers. K4 supports a variety of Federal customers, including the Department of Commerce, the Department of Health and Human Services (HHS), the Department of Justice, Bureau of Alcohol Tobacco and Firearms (ATF), and various Department of Defense (DoD) customers.
K4 was named Future 50 company for employee and revenue growth over the last 4 years. We were selected #13 of the 50 fastest growing companies in Virginia, and we were named #31 on Inc.500 list of the nation’s fastest growing small companies.
Help Desk Supervisor Description:
K4 Solutions is seeking a Help Desk Supervisor for a full-time on-site assignment in Chicago, Illinois, supporting a client at the Department of Labor.
Job functions include:
• Analyzing and preparing reports on trends in customer inquiries and requests for assistance
• Recommending improvements in overall service
• Monitoring staff performance
• Implementing effective quality control measures
The Help Desk Supervisor works with the on-site technology specialist to implement off-the-shelf technology solutions in order to improve and enhance data collection, tracking, and reporting of call center activities on a daily and weekly basis. The ideal candidate will display a high degree of professionalism and integrity in interacting with employers and coworkers.
The Help Desk Supervisor should be able to perform information specialists’ duties, including:
• Entering and tracking incoming phone calls and other electronic inquiries for response
• Responding to routine incoming phone calls in a courteous and business-like manner
• Responding to electronic inquiries such as-mail
• Preparing a variety of documents, correspondence, and management/production reports
Other requirements include:
• Proficiency in MS Office, including Word and Excel
• Capable of communicating effectively both written and orally
Requirements:
• Bachelor’s degree
• 3 years experience providing help desk service
• 1 year of supervisory experience
- Location: Chicago, Illinois
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.