Federal Customer: Department of Labor
Company:
Our employees are our biggest assets.
HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth.
Join the HeiTech Services team and you will become an integral part of a company that offers the resources and support you need to succeed.
HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.
Lead Information Specialists/Call Center Supervisor Description:
HeiTech Services is seeking a Lead Information Specialists/Call Center Supervisor for a full-time on-site assignment in Chicago, Illinois, supporting a client at the Department of Labor.
Job functions include:
• Analyzing and preparing reports on trends in customer inquiries and requests for assistance
• Recommending call center improvements in overall service
• Monitoring call center staff performance
• Implementing effective quality control measures
• Performing application processing activities similar to those required of application processing analysts and should be ready to assist as time allows and during peak work load to prevent backlogs.
The Lead Information Specialists/Call Center Supervisor works with the on-site technology specialist to implement off-the-shelf technology solutions in order to improve and enhance data collection, tracking, and reporting of call center activities and customer inquiries on a daily and weekly basis. The ideal candidate will display a high degree of professionalism and integrity in interacting with employers and coworkers.
The Lead Information Specialists/Call Center Supervisor should be able to perform information specialists’ duties, including:
• Entering and tracking incoming phone calls and other electronic inquiries for response
• Responding to routine incoming phone calls in a courteous and business-like manner
• Responding to electronic inquiries such as-mail
• Preparing a variety of documents, correspondence, and management/production reports
Requirements:
• Bachelor’s degree
• 3 years experience providing call center support
• 1 year of supervisory/management experience in a call center environment
• Proficiency in MS Office, including Word and Excel
• Capable of communicating effectively both written and orally
EOE M/F/D/V
- Location: Chicago, IL 60611
- Compensation: Competitive Salary
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.