ServerCentral provides managed datacenter solutions with a focus on high performance hosting environments. With datacenters strategically located worldwide, we serve a diverse roster of clients which include content delivery companies, webhosting and application service providers, and enterprise clients.
We focus on providing consistent quality and personalized service to our clients across our entire portfolio of services. Whether hosting a dedicated server package, distributing gigabits of content, or maintaining a large-scale colocation footprint, our clients know they can count on ServerCentral to keep their IT infrastructure running smoothly.
We are a 24/7 shop and have openings on a variety of shifts. Willingness to work weekends / holidays is a must. Openings at both our Elk Grove Village location and 350 E Cermak.
Note: If you do not have a strong Linux/BSD background, please do not apply.
Hourly rate commensurate with experience: competitive pay, perks, and benefits.
Benefits: Medical, Dental, Paid Time Off and matching IRA.
Server Central Network in Chicago, IL is seeking Datacenter Operations Technicians
Duty / Responsibility:
1. Interface with customers and vendors
2. Answer phones and provide quality support
3. Perform server and network troubleshooting
4. End-to-end trouble ticket handling, troubleshooting, and resolution
5. Network event tracking/notification
6. Configure and Install equipment for service orders
7. Keep collocation space clean and organized
Minimum Requirements:
1. Strong experience in troubleshooting/fault isolation, teamwork, and multitasking
2. Minimum of 3 years experience, preferably in a datacenter or tech support environment
3. Strong understanding of Unix-based operating systems (FreeBSD, Linux)
4. Willing to work any shift as needed (24/7 operation) (including weekends and holidays)
5. Excellent written and verbal interpersonal communication skills
6. Demonstrated willingness to learn, teach, and share knowledge
7. Ability to lift 60-75 lbs
Desirable Knowledge and Skills:
1. FreeBSD, Linux, and Windows networking, operation and troubleshooting
2. Physical configuration and maintenance/troubleshooting of x86 hardware
3. Ethernet cabling, crimping and testing
Intermediate understanding of networking and internet protocols:
1. Ethernet Switches
2. IP Addressing (CIDR/Netmasks)
3. DNS (basic dns/bind troubleshooting)
4. HTTP (basic apache troubleshooting)
5. SMTP (basic sendmail/qmail/postfix troubleshooting)
Note: This position includes a 30 day initial temporary / probationary period.
- Location: Elk Grove and 350 E Cermak
- Compensation: $20-25 per hour based on experience. 3rd shift gets 10% increase
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.