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Management consulting firm is recruiting a Chicago-based Help Desk Lead Information Specialist to work on a potential federal government project. This project will provide administrative support for various application processing activities. The Specialist will supervise staff; collect and track customer activity data, and prepare frequent related reports; monitor staff and program performance; and effectively implement quality control measures. In addition, the specialist will be expected to directly handle help desk customer inquiries.

Applicants for the position must demonstrate relevant, supervisory call center help desk skills and experience, including personnel management; excellent communication abilities and telephone manner; the ability to work from scripts; and attention to detail in a fast-paced environment. Proficiency in Microsoft Word and Excel is required, as is comfort conducting Internet-based research and preparing written materials. Applicants must have experience with administrative tasks such as data entry and reporting, filing, and typing. Applicants are advised that the position requires a high degree of professionalism in interacting with Federal staff as well as various help desk customer groups. Applicants must possess a high school diploma; college experience or college degrees are desired but not required.

Please email your resume in Microsoft Word format (two pages maximum) to Mr. Bob Jacques, Director of Operations, at the email address above. In the body of your email, please also include a brief (no more than two paragraphs) summary of your qualifications. Applications are due by Tuesday, November 17, 2009 at 5:00 PM EST.

• Location: Chicago
• This is a contract job.
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