craigslist | technical support jobs in city of chicago

Computer or Phone Engineer

2009-12-24T10:09:48-06:00

We need well experienced engineers who can fix/repair PC or Phone.

Job commence ASAP.

Help Desk Technician - Chicago (Chicago)

2009-12-23T14:46:03-06:00

West Monroe Partners is currently seeking a �Help Desk Technician� to manage and support all of West Monroe Partners computing environment and support calls from internal staff. West Monroe Partners has local and remote resources that need support for their laptops, Outlook, Office, printing, and remote access. The Help Desk Technician would also assist with supporting West Monroe Partners internal server and network environment, including but not limited to Active Directory, Exchange, SQL databases, firewall/switches, and VoIP telephony. The position will be the first point of contact for each of West Monroe Partners employees for questions and issue resolution.

Responsibilities:
Demonstrate an understanding of technology as it pertains to infrastructure and applications and be able to respond to employee questions, troubleshoot issues, and perform maintenance and upgrades. Individuals must be able to discuss issues with internal and be able to effectively apply technology knowledge to a situation. Individuals will be contributing to internal client satisfaction by providing employees with timely and responsive service.

Specific skills include, but are not limited to, the ability to:
� Performs password resets for end-users per established protocol.
� Performs hardware trouble shooting and problem resolution over the telephone.
� Creates log-ins and passwords for system access per established protocol.
� Reviews system access request forms for required approvals, appropriate system access, fulfillment of training requirements and the completion of all required fields
� Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
� Analyze each specific request and determine the underlying problem and recommend proper solution.
� Understand and execute standard escalation procedures with tier two support.
� Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting remotely.
� Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, and Exchange.
� Background in network maintenance including firewall and switching is preferred.

Requirements:
� Associates Degree / technical training in information technology or equivalent experience.
� Excellent organizational, verbal and written communication skills
� Microsoft (MCP, MCSA) certifications preferred
� 2 � 3 years customer service related experience
� 1 � 2 years experience working on an outsourced help desk team preferable

West Monroe Partners is an Equal Employment Opportunity Employer-
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law

Graphics Technology Specialist - Playboy Enterprises (Downtown - Corporate Office )

2009-12-21T13:56:32-06:00

Under the direction of the Senior Manager � Graphics and Corporate Technology, this senior-level help desk position provides ongoing daily support and troubleshooting to both PC and Mac users providing access to various systems and applications as needed. This position is responsible for assisting departments with system configuration and implementation, and is accountable for providing hardware/software support for all desktops maintained by the company. This includes the assistance in the use of MS Office, Final Cut Pro, Adobe Creative Suite, Various PDA�s, Exchange Client Connectivity (Outlook), etc. and peripheral hardware. This position is also responsible for providing basic Windows 2003 Active Directory and MS Exchange 2007 service and support. This position interacts internally across all Playboy Enterprises divisions and departments, and externally with Technology staff in LA in addition to the need to work with outside technical support service providers and consultants.

RESPONSIBILITIES:

1. Provide primary day-to-day help-desk telephone support, desktop support and troubleshooting to end users (an even mix of Mac and PC users) in the use of the Microsoft Office suite including email, Video software such as Final Cut Pro, and Publishing/Creative tools such as Adobe Creative Suite.

2. Provide hardware and software installation services.

3. Offer basic network assistance and services.

4. Perform upgrades on selected Mac and PC systems, adding newer technologies as required. This also includes periodic computer �refreshes,� configuring and swapping newer computers with users� older computers.

5. Work closely with Network & Server Support staff to resolve network routing issues and to monitor LAN and WAN hardware and software performance and identify problem areas.

6. Log all help desk tasks and requests using a ticket tracking system and document resolutions appropriately.

7. Enforce company policy as related to technology functions, including enforcement of licensing agreements and federal software copyright laws. Ensure proper installation and registration of hardware and software with respective manufacturers and publishers.

8. Support common color printers and copiers and troubleshoot if necessary.

9. Act as a backup admin for Macintosh file and application servers.

10. Assess and repair Macintosh hardware.

11. Develop and maintain Macintosh machine images for graphic and video desktops for all locations including documentation and scripts for their implementation.

12. Maintain and test current and approved Macintosh and related third party software updates for all locations.

13. Discover and test new technologies to improve Playboy graphic technology initiatives.

QUALIFICATIONS:

. Undergraduate degree with course concentration in Business, Computer Science or Graphic Design.

. Two+ years work experience in a technical support or help desk environment, and one or more technical certifications (MCP, MCSE, A+, Apple Certified Support Professional, Apple Certified Macintosh Technician, etc.).

. Technical skills with PC/Mac hardware components including hard drive replacement, memory installs, other internal components, generic break fix, along with laser and inkjet printer troubleshooting skills.

. Mac OS X, MS Windows XP, MS Exchange clients, and basic Windows 2003 networking experience required.

. Commercial software installation/upgrade experience, including MS Office, Windows OS, Mac OS X, and miscellaneous PC and Mac software.

. General understanding of Internet connectivity/technology is necessary.

. Other desirable skills include functional knowledge of Word, Excel, PowerPoint, Photoshop, Indesign, Illustrator, Acrobat, Final Cut Pro, various PDA�s, and Exchange client connectivity (Outlook, Entourage), as well as a basic understanding of Windows 2003 Active Directory and Exchange 2003.

. Experience with a help-desk ticket tracking system desirable.

. Strong verbal/written communication skills are essential, as is a self-starting and customer service-oriented nature.

TO APPLY, CLICK LINK BELOW:
http://playboy.net-apply.com/16346

ISP Field Technician

2009-12-21T07:42:19-06:00

onShore Networks, a 16 year old technology firm near downtown Chicago, has an opening for an ISP field technician. onShore Networks provides an open environment to learn, be creative, and submerge yourself in new technologies. Candidates for this position should have an interest in networking, and have wiring experience with data(Cat5). Familiarity with the following is a plus:

*cable pulls
*RJ45 Terminations:
-A Standard
-B Standard
-Crossover
*T1 cable terminations
*T1 extensions
*Cisco Routers

Candidates must be comfortable working alone without supervision. This is a full time position with benefits. Salary ranges from $27K depending on experience. Local travel is required; candidates must have transportation. Please email a resume and cover letter to jobs@onshore.com.

Desktop Engineer - Secret Clearance (Chicago, IL)

2009-12-19T13:21:42-06:00

The Experts are seeking Desktop Support Engineers to support a large hardware refresh and data migration project to last throughout 2010. Candidate must possess 2-3 years of Desktop Support experience and have excellent customer service skills as this position is highly interactive with the client�s users.

Specifications:
Candidates must be a U.S Citizen with an active Secret Clearance. Excellent communication skills are a must. The successful candidates must have the ability to read and understand IT related technical instructions and documentation and have the ability to be a self starter and work as part of a team or perform alone. Must be able to pass background check as well as drug test. Dress is business casual. Requires 100% travel during some phases of this project.

Locations where we are hiring:
Washington, DC
Chicago, IL
New York, NY
Denver, CO
Dallas, TX
Minneapolis, MN
Houston, TX

Qualifications:
PC Hardware Experience
Exchange Email setup
Data Migration Software
A+ certification preferred
Able to lift 50 lbs.
Able to travel up to 100%
Possess Active DoD Secret Clearance or above

Please submit resume to: dfwresumes@expertsit.com

The Experts is a VOSB (Veteran Owned Small Business) listed on INC 500 as one of nation's fastest growing private companies. We provide expertise with Information Technology & Engineering Professional Services.
The Experts was incorporated in 1998 and is comprised of 3 Divisions - Government Solutions Division (GSD), Commercial Services Division (CSD) and the Outsourced Solutions Division (OSD). In addition,
The Experts has the ability to rapidly deploy qualified technical professionals throughout the country as needed, on a consulting, contract-to-hire or direct placement basis.

The Experts, Inc. is an Equal Opportunity Employer.

Our applicants are subject to a government security investigation and must meet eligibility requirements for access to classified information.

Technical Sales and Support (Loop)

2009-12-18T16:23:19-06:00

Barcodes, Inc. is a fast-growing solutions provider of data-capture technology. We sell leading-edge technology equipment to thousands of businesses across the country. At Barcodes, our focus is purely on providing superior service to our customers � in person, on the phone and via our web site. Our foundation to achieve our goals is the Barcodes Team. We search for talented individuals who want to be a part of something challenging, exciting and fun. You will not be a number at Barcodes. Every individual is critical to our success, and we recognize that we will only succeed as a team. Founded in 1994, Barcodes is now a leader in the industry. At Barcodes, you will feel the energy of a young company with a bright future.

We are currently seeking candidates with excellent verbal, sales and computer skills to join our Technical Sales and Support Team. This is an excellent opportunity for candidates in the field of technology who are looking to increase and expand their knowledge base. We provide you with detailed, on-site product training of barcoding and other IT equipment to prepare you to succeed as a Technical Sales and Support Representative.

Position Responsibilities and Requirements:

� Attention to detail.
� The desire to be an active member of an energetic team.
� Candidates must be able to work independently and convey technical sales information to customers over the phone.
� Prior technical sales experience helpful.
� College experience required.

Our office environment is casual, professional and friendly. We offer competitive pay, paid vacation, medical & dental benefits. Please email a cover letter and resume to be considered for the position to hr@barcodesinc.com.

Our office is located in the loop at 218 S. Wabash Avenue, between Adams and Jackson Blvd. Please visit our website at www.barcodesinc.com.

Technician Needed (Chicagoland Area)

2009-12-18T14:54:14-06:00

An IT firm looking for technicians to install computer equipment at different locations.

Qualifications:
- Extensive experience with installing and troubleshooting computers
- Must have their own car to be able to get to the different locations
- Must have a cell phone and an email address that they can check every day
- Must specify availability per day
- Able to follow directions and escalate any issues to management
- Excellent communication skills
- Excellent customer service skills
- Ability to work independently
- Strong time management skills
- We will conduct background checks and drug screens on every candidate

Security Engineer - IMMEDIATE OPENING (Downtown Chicago)

2009-12-17T15:06:03-06:00

Security Engineer - Compliance Support Services

Core Hours: 1st and 2nd Shift available

Travel: Minimal or no travel required

Description:
This Security Engineer position is a member of the Compliance Services business unit, and a member of the Compliance Support team. The ideal candidate will have a strong technical security background and an ability to investigate, understand, and explain network vulnerabilities and remediation activities to technical and non-technical individuals. In addition to possessing deep technical knowledge, a Security Engineer interacts extensively with customers and partners using polite professional etiquette.

Security Engineers perform the following duties:

� Interface with a variety of customers in a polite, positive, and professional manner
� Respond to needs and questions of customers concerning the vulnerabilities that were discovered as a result of authorized scans of their network
� Take responsibility for customer satisfaction
� Respond in a timely manner (within documented SLAs) to clients and internal colleagues
� Document actions in tickets to effectively communicate information internally and to customers
� Resolve problems independently; understand and follow escalation procedures
� Mentor fellow Security Engineers and Support Analysts
� Act as an escalation point for client and internal questions and issues

Security Skill Set:

Must have advanced skills/knowledge in several of the following:
� Information security
� Network security architecture and design
� Familiarity with security resources such as Security Focus, National Vulnerability Database, CVE, etc.
� Web Application security & attack techniques, such as Cross-site Scripting and SQL Injection
� Working knowledge of Snort-compatible IDS/IPS signatures
� Working knowledge of Nessus-compatible vulnerability probes
� Strong knowledge of networking protocols, including TCP, UDP, IP and common "Layer 7" protocols, such as HTTP, SMTP, etc.
� Understanding of Windows networking protocols, such as SMB/CIFS and MSRPC
� Experience with packet capture & analysis tools, such as TCPDUMP, Ethereal, etc.

Knowledge Requirements:

Must have advanced skills/knowledge in some of the following:
� Information security
� PCI Data Security Standard
� Regulatory Compliance (PCI, SOX, SAS-70, HIPAA, GLBA, ISO 27002 (formerly 17799), FISMA
� IPS & IDS
� Network security architecture and design
� Routers and access control devices
� Unix / Linux operating systems
� TCP/IP networking

Strongly Desired Experience:
� Excellent customer service skills
� Excellent analytical thinking and problem solving skills
� Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues who are not trained in security
� Strong verbal (phone) and written (email) communication skills
� Deadline and detail oriented
� Highly motivated and team oriented

Required:
� 5 or more years of information security or networking experience
� Technical Diploma
� U.S. citizenship required
� English: Fluent

Preferred:
� Bachelors Degree in Information Technology
� Certified in Security related Industry, Vendor or Professional Certification
� 2nd language is also desired: Spanish, French, German, Chinese, Japanese

HRIS Analyst (temp to hire) (Chicago Loop)

2009-12-16T11:24:42-06:00

Great opportunity to join a Fortune 500 global firm: responsible for the day to day activities associated with the maintenance of the ELM functional infrastructure (firm's Learning Management System), including audit and review of incoming files for errors, update and maintenance of core system tables, development of procedures for handling errors and changes to the system and coordination of activities with other HRIS support personnel to ensure a quality experience for all ELM end users.

RESPONSIBILITIES:
� Monitors and verifies scheduled employee information updates into ELM from multiple sources on a day-to-day basis. Identifies discrepancies and contacts the appropriate source for correction or confirmation. Ensures the integrity of data coming in to ELM
� Updates, audits and maintains global core HR tables necessary to support ELM. These tables include: job codes, location, department; business unit, company set ID and reporting relationships.
� In conjunction with the hosting vendor, responsible for the accurate load of course content including testing; identification of load issues and problem solving with course vendor and hosting vendor.
� Assists in the development of HRIS processes, standards and audit points to ensure accurate and timely update of tables supporting ELM.
� Works closely with ELM Coordinator to handle issues raised by end users affecting data integrity and global Core Tables.
� Update and maintain guides outlining the appropriate submission of files and tables changes

Qualifications:

*Two to four years prior HRIS, Payroll systems or Learning Management system experience required;
*PeopleSoft experience a plus
*Human resources and/or payroll functional knowledge

Please submit a resume in a WORD document to LMC/HRIS. Great benefits and stable company!

PC/Network and Cable Technicians Needed - Chicago, IL (Chicago and Surrounding Areas)

2009-12-16T11:18:10-06:00

We are in need of multiple PC, Network and Cable technicians to help support several large upcoming projects. Must be reliable, hardworking and pass a standard background check. If you are interested, please send a word formatted copy of your resume and I will send additional details. Thanks!

Types of Projects Include:
-PC/Monitor/Laptop Installations
-Software/Hardware Upgrades
-Extend and Terminate Cat5/6 cable
-Technical Site Surveys
-VoIP Phone Installs
-Cisco Router and switch installs

Regards,

Nichole Smith
Account Manager
Netview, Inc.
Nichole.Smith@TeamNetview.com

FAST GROWING TECHNOLOGY FIRM SEEKING TECHNICIANS (chicago)

2009-12-12T09:44:17-06:00

The Chicago Computer Club is one of the fastest growing and award winning technology firms in the city of Chicago.

With 4 locations serving the Chicago area, we are the leading provider of information technology, new and used computers, support and repair, voice & data solutions and network support services. With 30% year after year growth for the past 6 years, we offer a fast paced, yet stable workplace. We will open 6 more locations by the end of next year.

The candidate for this position should possess technical skills in the following areas:

- Majoring in Computer Science or Engineering
- Two years work experience in PC supporting repair required.
- A+, networking +, certification required
- Strong desire to improve technical skills.
- A basic understanding of TCP/IP Networks and the Internet
- Good oral communication skills

Daily duties includes:
1. Trouble shooting hardware, software problem for Laptop, PC, printers.
2. Talk with customer about the problem, solution and collect payment.
3. Sell customer computers and parts.
4. Sell customer Chicago computer Club membership.
5. Daily management tasks.

Note:
1. This is a full time job, 10:00am to 6:30pm, 5 days a week. You will be working on one of our location at http://cccc.us/about-us/contact-us So please check how far you live before you submit your resume, make sure the time and location is not a problem for you.
2. Salary are $20K base + commission, our regular tech get $30K to $60K depends how fast they can solve the problem and how well you deal with customer to sell products and membership. Make sure the compensation meets your expectation.
3. We are working on Franchise right now, outstanding employee will be give chance to open their own franchise location.
4. We do have a 3-month unpaid internship training program. If you are not qualified as technician, please let us know if you are interested in internship program.

To apply, please send your resume to hr@cccc.us

More information visit:

http://www.cccc.us
http://www.youtube.com/chicagocomputerclub#p/u

We provide health, dental and life insurance for all employees.

Come join our team today!

Operations Technican/Delivery (Chicago)

2009-12-11T20:00:00-06:00

Bexel Broadcast Services, a worldwide provider of broadcast equipment rental, sales and services for the television production industry is looking for Operations Tech/Delivery position at our Chicago location. The position is responsible for equipment prep and packaging, shipping, receiving, and inventory control. This position is also responsible for driving company owned vehicles throughout the Chicago area and for loading and unloading audio and video equipment at both company and customer locations.

The successful candidate will be a team player who is flexible with the ability to multi-task, follow-through and prioritize. Must have computer skills and ability to lift and move 75lbs. Candidate should be able to work some weekends, overtime when required and travel when necessary. Previous experience with audio and video gear a plus.

This is a full time position with a comprehensive benefits package. Qualified applicants can submit their resume via email to recruiting@bexel.com. Clean DMV driving record and must pass a drug screen.

Network Technician (Chicago)

2009-12-11T08:06:53-06:00

SRV Network, Incorporated is a leading information service resource provider. We work proactively to improve operations, creating business opportunity and security to drive success. SRV is a full service computer consulting firm specializing in the implementation of computer technology for business in the Chicagoland area.

We are currently looking for a Network Technician whose duties include:
� Supporting, monitoring, testing, and troubleshooting hardware and software problems pertaining to LAN/WAN environments
� Recommending and scheduling repairs
� Providing end users support for all LAN-based applications
� Installing and configuring workstations
� Travel between client sites to resolve issues

Qualifications:
� 4 years hands-on experience in Microsoft LAN/WAN environments
� MCSE preferred MCP required
� Must have the ability to prioritize work assignments and give attention to detail
� Must have excellent communication skills and a customer-centric approach
� Must have a flexible schedule
� Must have own reliable transportation

Benefits:
� Healthcare coverage
� Dental
� Vision
� Simple IRA
� Long Term Disability
� Life Insurance

Send your resumes to: hire@srvnetwork.com

Support Engineer/90% Travel in US (90% Travel in US)

2009-12-10T15:33:21-06:00

Hello,

I would like to introduce myself; my name is Mia Kennedy, a Technical Recruiter with RL Canning, Inc.; who specializes in contract and direct placement for IT professionals like yourself. RL Canning, Inc. provides consulting and staffing solutions for many of the top IT companies in the industry. You can check out our website for more information at www.rlcanning.com.

I am attempting to get in contact with you to see if you would have interest in the following opportunity (see below). 90% Travel in US

Please let me know if you have interest in this position either via phone or email, I would be happy to discuss this opportunity in further detail. Please send me a word copy of your resume along with Salary history.
If you have no interest in the position but know of an individual who might, please pass along my contact information to them.

Sincerely

Mia

Job Description
MUST be able to travle up to 90% in US

Assist the organization in the operation of the computers and server systems

Person will help manage Intel servers and workstations but not limited to installing software such as anti-virus and validated patches.

Person will assist with validating backups, changing backup tapes, writing procedures, documenting activities, trouble-shooting problems.

Person will assist with new project implementations.

Must have a Full understanding of the operating systems and platforms supported (Microsoft 2000/XP and Microsoft server 2000/2003) IP Network Infrastructure and Active Directory and BlackBerry.
Knowledge of general business and/or the specific functional area supported.
Knowledge using Microsoft WSUS, Citrix Application Server, ARC Serve, analysis tools and methodologies and basic IP networking desired.

Maintain Backups (ARC Serve) for servers
IBM/TSM tapes to Iron Mountain
Maintain active directory accounts for DCS domain
Manage IP addresses for PCN/DMZ/EBI networks
Manage Computer names for PCN/DMZ/EBI networks
Maintain Microsoft patches for managed systems via WSUS
Maintain Anti-virus updates for managed systems
Manage remote access via active directory and Citrix (RAdmin access)
Provide Site Project Support (Showcase)
Assist with EBI Security Support - security system for doors & cameras
Assist with Lab Support
Assist with Site Business LAN Support
Vendor support

Must send word copy of resume along with past salary history.

BLACK BELT (CHICAGO ILLINOIS)

2009-12-10T14:51:15-06:00

Project leader. Lead process improvement (and subsequently, process design)
teams to rigorously apply the Six Sigma process improvement and design methodologies, and achieve business results.

Duties and Responsibilities:
� Lead process improvement (and subsequently, process design) teams to rigorously
apply the Six Sigma process improvement and design methodologies, and achieve business results.
�Meet project goals and milestones
� Deliver Just-In-Time Six Sigma Training to Team Members
� Work with Business Leadership to identify and prioritize process improvement opportunities.
� Provide Business Leadership with support, tools and training to conduct meaningful project reviews
� Develop multiple Green Belts (part time Six Sigma Project Leaders). Provide one-on-one project
review and mentoring in application of Six Sigma methodology and tools
� Lead efforts to implement Process Control and Management (process mapping, documentation,
metrics, monitoring systems and process ownership

Qualifications/Requirements

1) Bachelor's Level Degree or 5-10 years related experience and/or training or equivalent
combination of education and experience.
2) Two years demonstrated project management
excellence leading a cross-functional team
3) Team facilitation and leadership skills.
Excellent verbal and written communication/ presentation skills.
4) Structured problem-solving and process analysis skills and experience: uses a systematic,
disciplined and data-based process that gets to the root cause to solve problems
(not firefighting), has analyzed and improved processes, has experience with
TQM (Total Quality Management) tools and methods.
5) Enjoys working in a team environment.
6) Able to work cross-functionally in a matrix environment.
7) Ability to work on multiple projects under time constraints.
8) Ability to coach others, including business leaders in Six Sigma tools application. Proactive and Self-directed.
Ability to communicate and work at all levels of the organization.
9) Exhibits strong leadership skills and desires to take higher responsibility positions in the future.
10) Knowledge: Quantitative Data Analysis aptitude: enjoys and is skilled at working with numeric data,
can synthesize quantitative data to draw business conclusions.
11) Proficiency with key PC software (Outlook, Word, Excel, PowerPoint, Visio/Process Mapping, Access);
12) Minimum 3-5 years experience in a clinical laboratory environment desired.
13) Green belt certification desired.
14) Experience in Lean Six Sigma methodology and applications desired.

Special Requirements:

Some travel required. Evening/night shift work required, depending on project needs.

Key Word Search:
QA, quality assurance, ISO9000, six sigma, black belt, green belt, ultimate perfection, project manager
this company has many career opportunities for individuals whose talent, initiative and
dedication will complement our belief that the patient comes first and that values do matter.
We work to earn our customers� trust every day by providing the highest quality products
and services in a professional, accessible and informative way. Our workforce is diverse and talented
and believes in our vision:
"Dedicated people improving the health of patients through unsurpassed diagnostic insights."

Requirements:
Highest Level of Education: Bachelors Degree
Desired Job Type(s): Regular - Full Time
Shift: Day
Area(s) of Expertise: SIX SIGMA - All
Work Location(s): ILLINOIS-ALL

QA, quality assurance, ISO9000, six sigma, black belt, green belt, ultimate perfection, project manager

Telecommunications Installation & Repair Technician Wanted (East Chicago)

2009-12-09T16:06:49-06:00

The Independent Telecommunications Service Consultant is responsible for completion of all service, trouble, maintenance and installation tickets impacting our customers. The ITSC is responsible for monitoring and responding to tickets that are dispatched electronically or telephonically for completion within company specified metrics. Must utilize and posses sufficient skills, training, and equipment to complete trouble, service and installation orders in a timely manner. The ITSC will be required to maintain the following insurance coverage, and upon request shall be able to provide certificates or policies evidencing the following coverage:
� Workers' compensation coverage in accordance with the laws of the State of Service
� Commercial general liability insurance with the following minimum limits of liability to include; $1,000,000 Each occurrence; $2,000,000 General aggregate; $2,000,000 Products aggregate; $1,000,000 Personal & advertising injury.
� Contractual liability insurance with minimum limits of $1,000,000.
� Comprehensive automobile liability insurance with the minimum limits of liability at $1,000,000 Combined single limit.

DETAILS:

Reports to: Company Service Supervisor

Hours: Up to 20 Hours/Week plus

Pay/hour:
$30/hour - Week Day Monday - Friday (8am to 5pm)
$45/hour - Week Day Monday - Friday Overtime (After 5pm)
$45/hour - Weekend/Holiday 1st Shift (8am to 5pm)
$60/hour - Weekend/Holiday Overtime (After 5pm)

Job Description: Please refer below

Tool Requirement: Own tools

Vehicle: Own / Negotiable

Self Insured: Yes (Amounts as above)

Benefits: None

ESSENTIAL RESPONSIBILITIES

Responsible for all Safety related duties pertaining to FTTH service and trouble call installation and maintenance. Must set the example

Responsible for meeting commitments to customers and following up to guarantee customer satisfaction.

Responsible for applying company policies and operational practices that allow our daily operations to succeed.

Responsible for preparation of customer sites for move in by completing a pre-inspection, and making necessary arrangements with builders, Company Technicians and or customers.

Responsible for installation of all company offered products through accurate and timely installation utilizing company software systems.

Responsible for the timely maintenance of all company offered products utilizing company software systems.

Perform other related duties as assigned by company personnel.

Must adhere to company specified dress code of khaki pants and button down or polo shirt on a daily basis.

Responsible for attaining and exceeding company set metrics for all Maintenance, Trouble, Service and Installation ticket ensuring resolution times are met:

8 hour resolution on all trouble tickets.

� 95% Closed in 1 Day

� 100% Closed in 3 Days

3 business days on all service tickets.

� 90% Closed in 1 Day

� 100% Closed in 3 Days

7 business days on all maintenance tickets.

Performs other related duties as assigned and required

NON-ESSENTIAL RESPONSIBILITIES

Performs other related duties as assigned and required

KNOWLEDGE, SKILLS, AND ABILITIES

Microsoft Office Suite of Products

Willingness to embrace change

Strong Oral communication skills

Math aptitude

Written communication skills

Time management

Reading skills

Professionalism a must

Strong Technical communication Skills

Strong Customer service Skills

EDUCATION AND EXPERIENCE

Degree: High School Diploma or Equivalent

Knowledge of FTTH Technology required.

Prior technician/installation/maintenance work experience a must.

SPECIAL FEATURES

Employees are expected to have their own tools needed to complete installations in a professional manner.

Tool list negotiable and will be discussed during selection process

PHYSICAL REQUIREMENTS

Physical dexterity skills

Ability to lift up to 50 lbs.

IMMEDIATE OPENINGS AVAILABLE

Security Operations Center Shift Coordinator (Financial District)

2009-12-09T11:51:38-06:00

A Managed Security Service (MSS) SOC Coordinator is a key leadership position in the Security Operations Center for Trustwave�s MSS business. The coordinator is the direct escalation path for issues on the SOC floor that need immediate attention of senior level engineers or management. They are responsible for monitoring and ensuring we meet the Service Level Agreements (SLA) for our customers. They monitor and report on the performance of the SOC and identify issues affecting service delivery.

In addition to possessing technical knowledge, the SOC Coordinator interacts extensively with staff, customers, partners, and other Trustwave departments using polite professional etiquette.

MSS SOC Coordinator performing the following duties:
� Demonstrate leadership in Customer Service and Response to all levels of SOC staff
� Coordinate Customer Support Issues across multiple Security Operations Center (SOC) teams
� Escalate wide spread customer support issues and root cause to Manager
� Coordinate change control and outages amongst SOC teams as appropriate
� Coordinate and facilitate customer escalations, identify and report root cause
� Manage SOC scheduling
� Identify gaps in MSS�s ability to meet SLAs
� Create and Document Operational Procedures For SOC staff to follow
� Mentor and support professional growth of SOC staff
� Create, manage, and report performance metrics for SOC staff
� Maintain knowledge of SOC duties, and serve as an escalation point:
o Perform network troubleshooting to isolate and diagnose common network problems
o Provide customers with Managed Security Services technical support, including but not limited to Firewall, Intrusion Detection/Prevention Systems, Internal Vulnerability Scanning Services, Email Content Services, and Content Filtering
o Respond to needs and questions of customers concerning their access of network resources via the Managed Security Services portals
o Analyze and respond to security events from Firewall, Intrusion Detection/Prevention Systems, Email Content Services, and Internal Vulnerability Scanning Services and other security data sources
o Configure and modify Firewall, Intrusion Detection/Prevention Systems, Email Content Services, and Internal Vulnerability Scanning Services
o Burning Data Backups To Disk and Shipping To Customers

Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
� IT Management Experience
� Project Leadership Experience
� Information security best practices & network security architecture
� Routers and access control devices
� Unix / Linux operating systems
� TCP/IP networking
� Sourcefire/Snort based security products
� Iptables/Packetfilter firewalls
� Nessus
� Cisco network security products
� Check Point Firewall security products
� Internet Security Systems (ISS) security products
� Juniper / NetScreen security products
� 3COM / Tipping Point security products
� Other network security products

Desired experience:
� 2 or more years of information security or networking experience
� 3 or more years of management and project leadership experience
� Excellent customer service skills
� Excellent analytical thinking and problem solving skills
� Strong oral (phone) and written (email) communication skills
� Self managed and team oriented
� Deadline and detail oriented
� Highly motivated
Required:
� Associates Degree in Information Technology or Similar Area Of Study
� U.S. citizenship required
� English: Fluent
Preferred:
� Bachelors Degree in Information Technology or Similar Area Of Study
� At least 2 year experience in Information Security or Networking
� Certified in Security related Industry, Vendor or Professional Certification
� 2nd language is also desired: Spanish

Network Security Analyst (Financial District)

2009-12-09T11:00:50-06:00

Description:
An MSS Security Analyst is a member of the Global Security Operations Center for Trustwave (www.trustwave.com) Managed Security Services (MSS) business. In addition to possessing deep technical security knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette. There are 1st, 2nd and 3rd Shifts available for this position.

MSS Security Engineers performing the following duties:
� Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
� Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
� Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
� Interface with a variety of customers in a polite, positive, and professional manner.
� Take responsibility for customer satisfaction and overall success of managed services.
� Respond in a timely manner (within documented SLA) to support and other tickets.
� Document actions in tickets to effectively communicate information internally and to customers.
� Adhere to policies, procedures, and security practices.
� Resolve problems independently and understands the correct escalation procedures.

Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
� Information security best practices & network security architecture
� Routers and access control devices
� Unix / Linux operating systems
� TCP/IP networking
� Sourcefire/Snort based security products
� Iptables/Packetfilter firewalls
� Nessus
� Cisco network security products
� Check Point Firewall security products
� Internet Security Systems (ISS) security products
� Juniper / NetScreen security products
� 3COM / Tipping Point security products
� Other network security products

Desired experience:
� 1 or more years of information security or networking experience
� Excellent customer service skills
� Excellent analytical thinking and problem solving skills
� Strong oral (phone) and written (email) communication skills
� Self managed and team oriented
� Deadline and detail oriented
� Highly motivated

Required:
� Associates Degree in Information Technology or Similar Area Of Study
� U.S. citizenship required
� English: Fluent

Preferred:
� Bachelors Degree in Information Technology or Similar Area Of Study
� At least 2 year experience in Information Security or Networking
� Certified in Security related Industry, Vendor or Professional Certification
� 2nd language is also desired: Spanish

IT Support / Help Desk-1589

2009-12-08T12:33:28-06:00

We are looking for a temporary employee who could provide backup IT / Help Desk support for an established firm with a great track record in the Chicago market. Work in a Chicago Loop high rise with a young, dynamic and energetic team. Work in an environment where you can see immediate impact of your work contributions. You must be a self-starter.

Specific responsibilities include:

support end users for all MS Office applications

support end users in Lotus Note and/or MS Outlook

maintain computers for about 70 employees at two locations macs and pcs

install new computers, set up new email accounts and manage passwords

handle regular network backups, restoring lost files etc

monitor computers for viruses and maintain regular anti-virus updates for all computers

install software upgrades as needed

handle some Web site content updates

Qualified candidates need to have a great customer service "can-do" attitude and the patience to assist all level users. BA or BS preferred. MS Access programming skills a plus. Hourly wage commensurate with experience.

Click here to apply!
Or go to www.new-hire.com and enter Job # 1589

Networking/Desktop Support Analyst/Packaging (Chicago(North Side))

2009-12-07T16:32:29-06:00

Network/Desktop Support Analyst (must have some packaging experience preferably with Altiris and also SMS experience)

Contract to hire position. Will be doing networking and desktop support as well as software packaging.

JOB SUMMARY

Working in IT Services requires ability to work in a high-performance, cross-functional team with minimal supervision. The technical knowledge desired is PC and server hardware, operating systems, software and knowledge of networking and telecommunications. A Desktop & Network Support Analyst must be able to identify and correct computer-related problems caused by hardware/software failures.

Your job responsibilities will include, but are not limited to:
Client Service
� Responding to end-user calls to clarify and assist the client in problem resolution
� Working with supervision, peers, and clients to determine hardware and software standards
� Purchasing or facilitating the purchase of approved hardware and software
� Engendering the confidence of clients that work will be completed at the required level of quality
� Outstanding written and verbal communication skills
� Energetic and positive attitude

Technical Support
� Investigating and implementing solutions for solving desktop or network problems
� Identifying and correcting computer-related problems caused by hardware/software failures
� Documenting and troubleshooting installation instructions for software installations
� Follow established standard work and best practices
� Creating auto installs for applications
� Deploying new hardware and migrating end-user data based on hardware refresh cycle

To select this job as one of interest to you, at a minimum, you must have the following:

� Possess Microsoft Certifications
� Demonstrated ability of handling Service Desk calls

� Experience with Altiris Notification and Recovery Solution Server
� Experience with Microsoft SMS/SCCM server administration and knowledge of package creation
� Demonstrated knowledge of Windows Installer (MSI), AutoIT, and Wise Packager
� Demonstrated knowledge of Scalable Software or similar products for inventory management
� Possess working knowledge of Microsoft Office Products and Symantec Ghost

IT. Pros/Project Managers (ChicagoLand)

2009-12-07T10:50:35-06:00

Currently seeking unemployed IT Professionals and Project Managers who could benefit from government paid training and certifications to get back to work, This program also offers job placement assistance. If interested, please call immediately!!! Please email to jdavis@microtrain.net or call 312-628-9208 and ask for J Davis.

IT Support Technician (Mag Mile Area)

2009-12-06T20:17:51-06:00

On Site Technical Support firm located in the Mag Mile area is seeking a mid level Support Technician with 2-4 years experience supporting PCs, Macs, Small Business Servers and end users. If you are smart, good with people, motivated, technology savvy and a team player we would like to hear from you.

The position will provide high quality, very hands-on support services to end-users by desk side visits, telephone, or via remote access application. Travel will be required to our client offices in the Chicago Metro Area, reliable transportation is a must. Responsibilities will include, but not be limited to, troubleshooting PC/Mac and laptop hardware, XP operating system and MS Office issues, user account management, troubleshooting network connectivity issues, PC moves/setups, and server maintenance and troubleshooting.

Successful candidates will possess the following education, experience and skills:

� Bachelors degree in Computer Science or related field is preferred along with 2-4 years hands on experience in a support position.
� Strong Windows/Mac OS�s and PC Hardware installation and troubleshooting skills.
� Strong knowledge of Microsoft Office products.
� Strong knowledge of Microsoft Outlook
� Above average knowledge of Blackberry/PDA devices.
� Above average knowledge of Windows Server and Small Business Server, Active Directory, Exchange. SQL Server a plus.
� Above average knowledge of TCP/IP/DNS for network connectivity troubleshooting and installation.
� Ability to learn quickly and work autonomously.
� A strong desire to work in a highly interactive and demanding environment where taking ownership for problem resolution is expected.

This is a fast paced, challenging position. You must be comfortable doing everything from taking out the trash to helping a computer illiterate person install a printer to managing complicated backup schedules for our clients file servers.

This starts as a part time (12pm to 6pm), 30 hrs a week position, with the possibility for full time for the right candidate. Salary is negotiable in the $25/hr range to start.

Do not apply if you do not live in Chicago, do not have transportation, or will not pass a standard background check.

Medical Device Repair - Field Tech (Chicago Region)

2009-12-06T19:06:52-06:00

Our company has been awarded a nationwide contract to perform a simple technical procedure to Thousands of Medical Devices located in Hospitals, Clinics, and various other Medical Facilities. We are seeking experienced Field Techs with a Medical Device background to work in and around the larger Metro Regions. For example, if you are retained to work in Chicago, that may include coverage of a 100 mile radius.

The task itself is relatively simple but requires a resource that understands the challenges and is trained to work in a medical environment. The position will be as an Independent Contractor as the project is temporary. It is expected that the project will last between 4-6 months. Each resource will be paid by the hour and we will also reimburse for any pre-authorized travel expenses.
The expensive equipment required to perform the tasks will be company provided and assigned to each Tech. Techs will provide there own hand tools (screw drivers, nut drivers, needle nose pliers, and a few other standard tools). Here are the expectations we have for qualified candidates:

~ Must have some qualified and verifiable experience as a Bio-Med Field Technician.
~ Must be available to start within 7 days.
~ Must be available for assignments between Monday through Friday between 8-5.
~ Must be bondable, able to pass a comprehensive background check including criminal, and drug.
(If you can't pass, we respectfully suggest you do not waste your time as no exceptions will be made.)
~ Must be comfortable working in a hospital or medical environment.
~ Must be well groomed and present a professional appearance.
~ Must be extremely responsible and represent our company and our customer professionally.
~ Must possess good communication skills and good organizational skills.
~ Must be prompt and reliable.
~ Must be able to follow instructions.
~ Must be able to work efficiently to accomplish our daily work flow goals.
~ Must have experience testing using an "Electrical Safety Analyzer" (We are using the Dale LT544D Lite)
~ Must have your own reliable transportation and carry the appropriate automobile liability insurance.
(No exceptions on this point either).
~ Experience working in a Hospital Environment is highly desirable.

Acceptable candidates will go through a very short training program (on-line) to familiarize you on the project objectives, plan, and procedures. Once trained, accepted candidates will then be dispatched to facilities within your assigned region to perform the required tasks (corrections and updates to existing medical equipment).

The facilities you are dispatched to could have several units to 1,500 units to be corrected. So, you may be dispatched at a specific location from 1 day to a couple of weeks. Techs will check in with us upon arrival each day and upon departure each day. Completion logs will also be kept and transmitted each day documenting progress. Candidates will work as part of a larger crew including some employees of the customer.

If you feel you are a good candidate and would like to be a part of this project, then we would like to hear from you as soon as possible. Here is how we are asking that you respond back to us:

1. Head your reply like this: "Medical Device Field Tech Candidate from Chicago"
2. Please include your applicable experience including dates of employment, responsibilities, and a reference contact.
3. Please indicate that you have read and can meet the "Candidate Expectations" defined in this posting.
4. Tell us your available start date should you be selected as a candidate.
5. Attach a current resume in an MS .doc format.

As we receive and review good candidate information, we will follow up with additional information.
We look forward to hearing from you.

IT Technician - Manufacturing Company (West Side of Chicago)

2009-12-05T13:59:30-06:00

Please apply by submitting your resume and a cover letter. Please only apply if interested and qualified.

Title: IT Manager
Department: Information Technology
Reports to: Vice President
Workweek: Mon. � Fri.
Type of Position: Exempt

Job Summary
The IT Manager deals with all types of computer problems, software installations and removal, and hardware/software upgrades. This position also deals with network set-up, configuration and security, data security, software design and implementation, and plant industrial automation design. The IT Manager acts as a mobile help desk, tech support, to all users and as a lead to the computer technician(s).

Summary of Essential Functions
� Specify and maintain servers, workstations, software and networks for Plant and Office operations
� Interface directly with computer software and hardware manufacturers and technical staff in order to specify, implement and maintain said disciplines.
� Support all users with all software and hardware questions and issues
� Train users on new computer programs and systems
� Ensure software and hardware are working at an optimal performance level
� Perform upgrades on hardware and software
� Repair all hardware and software malfunctions
� Select and purchase new hardware and software
� Design and develop custom software applications and database connectivity for in-house use
� Manage and develop the core competencies of computer technician(s)
� Responsible for designing USDA nutritional and ingredient statements for in-house printed labels
� Perform general maintenance on thermal label printers
� Be on call 24/7 for emergency situations
� Must be willing to self educate on new or unfamiliar hardware and software

Minimum Requirements
� Associate�s degree or greater in related field
� At least 2 years work experience in information technology
� Must be proficient in the utilization of various computer programs and systems including SQL Database design experience
� Must have a vast amount of information technology knowledge
� Good troubleshooting skills.
� Solid verbal, written, and interpersonal communication skills
� Required to work weekend and holiday shifts, and extended hours if necessary

Work Environment and Physical Surroundings
� Professional work environment
� Routine office setting
� Routine industrial plant setting
� Friendly and supportive team atmosphere

Equipment Used
� Standard office equipment
� Computer and servers
� Industrial PLC, plant automation devices and equipment

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Discovery Services Analyst (Loop)

2009-12-05T10:29:55-06:00

The Agentrics Discovery Services (DS) provide customers with new suppliers or partners to invite to their negotiations process. 4 services are offered to the customers: Discovery FIND, Discovery CONFIRM, Discovery MATCH and Discovery VALIDATE.

General description of duties
This position is primarily responsible for managing the requests from customers, coordinating the different tasks with the other DS and Customer Support Services (CSS) colleagues, and delivering results back to the customers.

The Analyst is responsible for a set of customers that can change overtime according to the customer� activity or language skills required.

The position reports to the Discovery Services Manager.

Area of responsibilities
The involvement of the Discovery Services Analyst (DSA) in the delivery of a service might vary depending on the activity or the languages skills required. The DSA can be responsible for all the steps of the service (Receive requests from customers, execute external database searches, communicate the sub categories selection back to customers, proceed with the searches, deliver final results back to customers) or share some of the search steps with other DSA or CSS (Customer Support Services) colleagues when needed. In any case, the DSA involvement is expected to be greater in a MATCH and VALDIATE program.

Required Skills:
Proficiency in Microsoft Excel
Experience performing research using databases
Ability to read, write and speak a minimum of two languages at a business proficiency level.

Desired Skills:
Experience working as a buyer
Experience working as an import/export agent

To apply for this position you must follow this link and complete the questionnaire before uploading your resume, https://home.eease.com/recruit/?id=480286

Please do not contact us directly to apply.

Hands-on Data Center Contractor (Chicago)

2009-12-03T20:25:59-06:00

Hands-on Chicago systems/network contractor/consultant to assist with a data center build-out and be available for ongoing remote-hands contract work going forward as needed.

Skill set:
Cisco equipment;
Unix based OSs;
Data center/network operations.

This is a 2-4 day build; as we continue to grow there will be more work for the right individuals.

Please include cover letter and r�sum�.

Field Engineer - WiMAX/wireless (telecommute but living in Chicago)

2009-12-03T14:24:44-06:00

Field Engineer � WiMAX

As the leader in the WiMAX solutions market, our client boasts the most extensive deployments and product portfolio in the industry. They currently reach customers in over 140 countries through distributors offering WiMAX-based products, wireless local network, and point-to-multipoint products. Through their continual innovations, core technology developments and creation of industry standards, our client is a true pioneer in their industry, and a champion of the widespread adoption of standard-based products.

Our client is currently seeking WiMAX Field Engineers to join their company. Reporting to the Lead Engineer, these individuals will be responsible for the implementation of the WiMAX network. Please note: There are 4 positions available; 1 on the West Coast, 1 in the Midwest and 2 on the East Coast, all are telecommute positions and we prefer local candidates.

Responsibilities:

� Responsible for the implementation of WiMAX network.
� Responsible for installation supervision, site acceptance and troubleshooting all network elements including RF Audit and Site Surveys.
� Network Planning, Pre-Configuration of Networks and the Installation & Commissioning.
� Provide field engineering support for the integration and commissioning of wireless solutions.
� Design, implement and troubleshoot wireless network infrastructure.
� Conduct wireless site surveys/final sweeps and make corresponding recommendations for optimization of the network.
� Troubleshoot wireless networks by using a variety of test tools.
� Utilize wireless protocols and frequencies in the field.
� Research wireless based technology and trains on current materials.
� Responsible for project documentation and deliverables.

Requirements:

� BS in Electrical Engineering or Computer Science or related field or equivalent experience.
� 3 + years direct experience performing wireless broadband network design and support, including experience with VoIP.
� Very strong background in IP networks, design, implementation and maintenance.
� 3 + years direct experience system engineer or equivalent for a wireless broadband equipment manufacturer or system integrator.
� Must have solid practical experience with wireless broadband and RLAN equipment.
� Direct experience with lab test equipment including spectrum analyzers, signal generators, vector test analyzers, smart bits, BERT and Ethernet sniffers/analyzers.
� Writing reports and technical documents in publishable form.
� Travel up to 75% of the time.
� Ability to lift up to 50 lbs.

Seeking LINUX ADMINISTRATOR -F/T - Perm (Downtown Chicago)

2009-12-03T12:44:44-06:00

Downtown Chicago based software development company, is actively seeking a LINUX ADMINISTRATOR to add to its growing staff.
Our business includes the development of software and hardware technology used in kiosks currently deployed in Chicagoland and many other municipal settings.

The overall duties of the Linux Administrator are to assist in configuring, managing, and supporting a growing network infrastructure that is the backbone of both internal operations and remote locations.
Other tasks will include user management, disk storage allocation, and the occasional configuration of undocumented hardware. The admin will also support a team of programmers within a subversion-backed development environment.

Experience level:
4+ years as a Linux or Unix Administrator

Required technical skills:

Knowledge of client-server networking, network protocols
Candidate should have CCNA or equivalent knowledge
Experience with managing 50+ remote hosts
Proficient with shell scripting; should be able to comprehend as well as contribute
Familiarity with Fedora Core or Redhat Linux distributions
Experience with Kickstart and PXE booting
MySql exp a plus
VMware exp a plus

Our downtown office environment is friendly, relaxed and filled with diversity. Attire is business casual. Competitive benefits package.
Apply at: jobs@pcgintl.com

Sr. Client Integration Engineer (West Loop)

2009-12-03T12:25:30-06:00

JOB TITLE: Sr. Client Integration Engineer
Department: Client Operations
Job Type Full-time
Location Dotomi HQ, Chicago Illinois

Dotomi Inc is a leading provider of targeted internet advertising solutions. Co-founded in 2003 by Yair Goldfinger - the creator of instant messaging and co-founder of ICQ � with the goal of establishing an effective tool for marketers to better communicate with their customers and high value prospects online. Our innovative, proprietary technology allows our clients to communicate with consumers on a true one-to-one basis with solutions that are both measurable and scalable. Our full service solutions provide media, creative strategy, creative design, analytics and technical support tailored to our client�s needs. What we do isn�t new � it�s how we do it that makes Dotomi unique.

Dotomi's team is comprised of some of the most accomplished professionals in the technology, advertising and marketing industries. Their depth of experience managing large-scale media properties positions the company as a leader in the online marketing sector, armed with the power to change the way marketers communicate with consumers on the web

We offer a fun & fast-paced environment with an opportunity for considerable growth in the organization. Dotomi is a dynamic business with complex deliverables that requires creative thought and the energy to make it happen.

Position Summary
Technical account manager for Dotomi clients ensuring successful new client launches and operation of existing accounts. Role works with some of the largest marketers in the country on standard and custom solutions. Responsible for implementation and technical relationship management, automation and sales support.

Essential Job Functions/Activities

� Advocate and explain Dotomi's integration solutions to prospects in pre-contract calls
� Work with client teams to recommend workable and scalable customizations that allow Dotomi to create innovative marketing solutions for its customers
� Integrate new and existing customers into the Dotomi system: design, develop, implement and test technical solutions based on client and business requirements.
� Own the client integration - oversee all aspects of client implementation and technical projects and manage technical relationship with clients.
� Create and update client documentation
� Monitor the technical performance and integrity of client integrations
� Provide technical support and know how to client services team and business development team
� Work with Dotomi R&D to expand, debug and troubleshoot the system
� Identify and implement automation solutions for clients and the operations team
� Troubleshoot and solve existing client technical issues
� % allocation: 80% client related work (new and existing), 10% automation, 10% other

Minimum Job Requirements

We are looking for a highly motivated, detail-oriented professional to support the needs of the Client Operations Team at Dotomi. A strong candidate for this position will possess the following qualifications:
� Education: Bachelor�s or equivalent experience
� Years of Experience: 4 years highly relevant experience
� Specific Skills & Abilities:
� Excellent oral and written communication skills, experience communicating technical information to non-technical people.
� Strong customer facing experience, client relationship management and multi-tasking skills.
� Excellent knowledge and understanding of HTML, JavaScript and PHP.
� Understanding of HTTP, XML and web technologies
� Good working knowledge of databases and SQL (experience with Postgres, Oracle or MSSQL is a plus).
� Programming experience and understanding of programming concepts
� Experience working in Linux environments
� Knowledge of scripting languages (shell, python, Perl) is a plus
� Specialized Knowledge, Licenses, Certifications, etc.:

Additional Comments/Requirements
Attendance requirement: flexible to work late evenings occasionally to accommodate late launches or issues

Dotomi offers competitive compensation plans that are commensurate with experience. Our benefits include company medical, dental, life insurance, short-term and long-term disability, (FSA) flexible spending account and 401(k) plan.

How to Apply Please submit resumes to: careers@dotomi.com
Subject line (job title): Client Integration Engineer
No visa sponsorship is available at this time.
No third party recruiters, candidates only.
Dotomi is an Equal Opportunity Employer

Enterprise Technical Support - Global Software Company (Chicago, IL. )

2009-12-03T10:25:57-06:00

Our client is a 400 Mil $ Software Manufacturer and Services company that helps companies expand into world markets. They have also experienced growth not typical of the slowdown.

At over 350% stock growth year to date 2009 and aggressive acquisition activities ( they have been buying companies), this company is positioned to dominate the industry.

Seeking strong Technical Support Engineers which are critical to maintaining customer satisfaction, and will also technically support the company's enterprise and desktop solutions. The primary focus of this job is to assist in resolving technical support issues with new and existing customers, as well as providing the field Technical consultants with the support that they need during implementation.

This candidate should have a successful track record working directly with customers while answering questions and resolving customer issues. This candidate will need to escalate issues appropriately and work closely with the development and QA teams. This candidate must have excellent problem solving skills and have at least 4 years of experience in technical support.

Responsibilities:

Diagnose and resolve technical support issues for new and existing server and software customers.

Create and maintain test environments in support to replicate customer issues and test fixes and workarounds.

Report solutions and best practices back to customer.

Maintain accurate and complete record of support activities within the customer ticketing system.

Ensure continuous monitoring of customer tickets so that they are resolved according to customer service level agreement timelines.

Work closely with development to diagnose bugs and provide workarounds to customers.

Escalate customer issues appropriately within Support group and/or to Engineering.

Assist the Engineering Team and Software Quality Assurance Team with product design enhancements, integration and testing.

Assist Professional Services, Sales and other field personnel with technical issues as necessary

Contribute and maintain knowledge base documentation.

Bachelors Degree in Computer Science or related field is REQUIRED

Minimum of 4 years in Customer Technical Support supporting Enterprise Software customers

Excellent written and verbal communications skills in English

Excellent investigative and debugging skills

Excellent time management skills, organizational skills, problem-solving and crisis management skills.

Experience working in a high pressure support environment

Knowledge of programming concepts and general ability to read code (HTML, XML, Java, ASP)

Previous experience of working with a scripting language, ideally VBScript

Considerable experience with SQL Server SQL queries and commands essential

Experience in configuration of web servers (IIS, Tomcat) preferred

Knowledge of common applications and file formats (DOC, RTF, PPT, XLS, HTML, XML and other DTP formats such as FrameMaker and InDesign).

Familiarity with Content Management Software a plus

Experience with computer aided translation software, would be considered an advantage

Requires carrying a pager or text message capable cell phone to provide 24x7 coverage on a rotating basis.

Ability to travel up to 5% of the time

Send resume now if interested in consideration. This job market will flood us with candidates for this position. Interviews are taking place early next week.

Matt Decker
Affiliated Search Associates, Inc.
www.linkedin.com/in/execsalesrecruiter

ISP Technician

2009-12-02T13:42:21-06:00

OnShore Networks, located in downtown Chicago, is seeking responsible
individuals to fill the role of ISP Technician. This is a part-time,
hourly position, with weekend hours.

Candidates should have technical support experience, excellent written
and verbal communications skills, and a desire to expand their technical
knowledge. Successful completion of a background check is required.

Compensation $12-$15 hourly depending on experience.

Please send cover letter and resume to: jobs@onshore.com

Part Time IT Support (Chicagoland Area)

2009-12-01T20:36:01-06:00

Part time IT person needed:
Dialysis Company looking for a part time IT for basic support.
Wireless router installs, installation of programs and troubleshooting. Must have reliable vehicle and willing to travel, Waukegan to Chicago, Woodstock to Joliet and so forth. Please email resumes.

IT support partners (Chicago area)

2009-11-30T22:35:43-06:00

We are looking for IT companies in the Chicago area to partner with to offer our Remote Data Backups service to their clients and to provide onsite support for our current clients when the need arises in your local area.

Our partner program is well established and includes everything you need to promote the service. Everything is branded with your logo and contact info and is very customizable. We pay 20-40% on re-occurring commissions every month and you can either manage the clients yourself or we can for you. All the information about how our partner program works and how to get started can be found on our website www.RemoteDataBackups.com.

Remote Data Backups, Inc. has been providing business class online backups for over 10 years and we have thousands of clients all over the U.S. that also often need onsite technical support when they use our backup service. Typically this is when they have experienced a hardware failure and they need to get up and online before they can recover their data through our software. We send these clients directly to our partners.

Server admin / pc tech / jack of all trades (Chicago)

2009-11-30T15:42:09-06:00

Do you love computers? Can you make servers sing? Then you should join our team! We're a friendly, fast-growing company with a collaborative, team-focused culture. We take pride in doing our jobs well and helping our clients make the most of their technology. There are no arrogant techs here�we look for people who have not just the technical skills but also the communication ability to work well with clients no matter their level of tech-savvy.

We are selective so we care more about finding the right person than rushing to hire just anyone. Please send a resume with your inquiry. This is a full-time position.
We are a progressive, 15-year old professional technology Services Company which serves as an on-demand IT department for small and medium-sized businesses with a focus on professional service firms. We are headquartered in Chicago. Our focus is to provide on-site and remote IT support along with a full complement of technology services. Our ability to execute and get the job done right the first time separates us from our competition.

In your role as a server administrator, your primary responsibility will be to support our clients' servers and PCs. This will include both onsite and remote support using state-of-the-art managed services tools. The majority of our clients are running Windows/Windows Server/Small Business Server, although Mac skills are useful as well.

You must have on-the-job experience installing and maintaining Windows servers but we are flexible on the specific level of server expertise you have. How much is enough? Part of your job will be to mentor and grow our younger techs. If you feel this is a role you'd enjoy, let's talk. We continue to develop and refine our company best practices, and you will be an important part of that process.

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. You are likely to perform work for several different clients in any given week, and it can be challenging to balance time across projects. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.

This is not a job for someone who wants to do the same thing from day to day--there is a lot of variety and a lot of opportunity. We enjoy our work and our clients, and we'd like to find someone who fits well within this culture.

Knowledge, Skills, and Abilities:

Knowledge of computers and wireless networks. - required
Familiarity with common software products like Microsoft Office. - required
Knowledge of servers and networking equipment, security products, and intra/internet setup.
--Windows Server 2003, Exchange Server � experience or training required
--Windows Small Business Server 2003/2008 � nice to have; if you don't know it, we'll get you trained
--BEZ Server, SQL Server � nice to have
--Windows XP desktop deployment, including support, maintenance, ghosting, and general troubleshooting - required
--Macs - nice to have
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to develop/follow standard processes and complete documentation as needed.
Ability to handle and resolve recurring problems, including escalation as needed when you require outside assistance.
Ability to communicate well with clients, including clear explanations of complex technology issues.

Credentials and Experience:

Bachelors or Associates degree in computer-related field, with courses in computer science OR
Three to eight years related experience OR
Equivalent combination of education and experience.
Managed Services Experience a Plus
Previous Consulting Experience a Plus

Other Requirements/Misc.:

Willing to work occasionally and/or be on call overtime, holidays, and weekends. Willing to travel to clients in the loop and northern suburbs. Must have transportation to visit client sites. Car, valid driver�s license, and auto insurance required. We will consider less experienced candidates with the �right� attributes.

No phone calls please.