Medical Account Receivable Specialist
Collections: Patients and insurance companies
JOB SUMMARY:
This medical collections position requires a friendly, patient/client-oriented attitude. The person will be working closely with our clients (insurance companies, hospitals, their staffs and their patients). Positive telephone impressions are vital to the success of this position and our business. AR specialists are responsible for all facets of accounts receivable management including payment posting, customer service and account follow-up in accordance with practice protocol with an emphasis on maximizing patient satisfaction and profitability.
ESSENTIAL FUNCTIONS:
• Maintain courteous customer service with all phone calls regarding account or billing questions.
• Post all payments and adjustments to patient accounts with 99% accuracy by line item in accordance with business protocol.
• Post all credit and debit adjustments to patient accounts with strict adherence to the guidelines of the business.
• Review EOB. Identify improper payments, inappropriate claim denials, billing error/discrepancy, returned claims. Re-file claims as needed, submit denials, appeals, or billing corrections to the responsible individuals in accordance with MHM protocol.
• Provide customer service for all patients and authorized representatives regarding patient accounts in accordance with MHM protocol. Patient calls regarding accounts receivable should be returned within 24 hours to ensure maximum patient satisfaction.
• Follow-up on all outstanding insurance claims at 60 days from the date of entry in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability.
• Follow-up on all outstanding patients balances past 90 days and help patients select the best method to pay their bill.
• Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol.
• Process refunds to insurance companies and patients in accordance with practice protocol.
• Provide back-up coverage for other billing team members as needed.
• Maintain strictest confidence.
• Maintain and organize efficient and professional work environment.
Other duties as assigned.
EDUCATION:
High school diploma or GED is required. A college degree is preferred.
EXPERIENCE:
Requires a minimum of 2 years of medical collections or accounts receivable experience.
SALARY & BENEFITS
$15 – 20/hour, DOE plus vacation, sick/personal days, health insurance
- Location: Northbrook
- Compensation: $15 – 20/hour, DOE plus vacation, sick/personal days, health insurance
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.