Some of the items that you will be responsible for include:
- Invoicing and accounts recievable.
- Help customers resolve problems.
- Tier 1 Customer Support: This is critical to our business. Handle customer call ins. Open tickets. Work with higher level support team to resolve issues. We will train you on basic tier 1 troubleshooting and resolution.
- Scheduling and Basic Project Management: You will have to be able to oversee simple projects and organize your timeframes as well as schedule resources and techs to projects.
- There is a lot of growth within our organization which we can help you achieve.
- Customer satisfaction calls to ensure quality. This will help customer retention.
- Database management to help update and manage our database.
- Other misc admin assistant duties and basic customer service type duties
- Work directly with Sales, Support and Marketing directors as executive assistant when needed
About Converged Communication Systems, LLC:
Converged Communication Systems (CCS) http://www.convergedsystems.com is a single-source provider of leading-edge telecommunication solutions and support services for businesses ranging from 5 to 10,000+ employees per location. We sell, install, support, and maintain customers voice and data networks nationwide.
401K Program with 3% Matching Optional
Group Health Plan
Must be extremely reliable! Must have reliable transportation. The Metra is 1 mile walk to our main office and the L is about a 2 mile walk.
Compensation Ranges on Experience: $25,000-$45,000 for starting. Performance reviews are completed quarterly and we encourage all our employees to go the extra mile to increase skills.
Executive assistants and paralegals are welcome to apply. We encourage people to apply that have the following qualities: good micromangement skills, those who execute, goal oriented individuals, good team players and communicators, highly organized individuals, people that get the task at hand done with a high level of accuracy, ability to jump on a task and complete it quickly and efficiently.
We do have other roles open for higher levels of technical support for Nortel, Cisco, Avaya, data network engineers and other telecommunication and IT consultant engineers.
Email resume to krubin@convergedsystems.com
Make sure you have a good subject telling me which job you are most suited for and attach a resume.