Responsible To: Coordinator of Instructional Technology
Terms of Employment: 12 Months
Salary: Commensurate with education and employment history
Qualifications:
• Related degree preferred and applicable certifications preferred
• Superior troubleshooting and task analysis skills
• Experience in software configuration, diagnosis and setup of Windows, Macintosh and Linux computers
• Have a working knowledge of servers (Novell, Windows, Macintosh and Linux) including server virtualization, routers, switches, DNS, TCP/IP, network topology, design and other related network skills
• Have a working knowledge of VOIP and Enterprise wireless systems
• Ability to communicate effectively
Experience:
• Minimum of five years experience in high level technical support
• Three years of network administration
• At least two years of school district experience is preferred
Location: LakeView, travel to other buildings limited
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The Network Administrator, in collaboration with the Coordinator of Instructional Technology, will manage academic and administrative technology systems.
Network Administration Responsibilities
• Support and maintains computer platforms including managing the backups of network servers or related service(s)
• Configure and install new hardware including network equipment
• Manage and direct upgrade and/or repair of existing network hardware
• Develop and edit technical specifications for District technical purchases
• Responsible for supporting higher level computer troubleshooting support
• High level hardware/software diagnostics
• Provide backstop to the Technology Support Manager
Management Responsibilities
• Function as key liaison to coordinate activities between the network consultants and District needs
• Keep all constituents informed of operational aspects of the network
• Maintain expertise in computer technology and provide suggested improvements and advancements to school's system
• Work with the Coordinator of Instructional Technology to generate and manage the Technology Department Budget
• Work with the Coordinator of Instructional Technology to advance Technology Plan
• Other duties as assigned by the Coordinator of Instructional Technology
COMPETENCIES:
Provide supervision; develop group goals and objectives; monitor and control client production charges; develop and evaluate staffing plans; utilizes formal SDLC to coordinate system development activities; provide project status reports; identify and define user needs; analyze project proposals; develop conceptual systems requirements; develop systems integration requirements; develop systems phasing plan; provide business application consultation; provide problem tracking/management; and prepare and deliver presentations.
QUALIFICATIONS:
Bachelors or Masters degree in Business, Information Services, or Computer Science preferred; four to six years consulting experience preferred. Eight to twelve years experience, including at least two years professional consulting and two years in program/project management; formal training in SDLC methodologies; good analytical and problem solving ability, creativity, and insight; proven ability to motivate employees and create a positive working environment; strong interpersonal and communication skills and a strong political awareness.
Working in IT Services requires ability to work in a high-performance, cross-functional team with minimal supervision. The technical knowledge desired is PC and server hardware, operating systems, software and knowledge of networking and telecommunications. A Desktop & Network Support Analyst must be able to identify and correct computer-related problems caused by hardware/software failures.
Your job responsibilities will include, but are not limited to:
Client Service
• Responding to end-user calls to clarify and assist the client in problem resolution
• Working with supervision, peers, and clients to determine hardware and software standards
• Purchasing or facilitating the purchase of approved hardware and software
• Engendering the confidence of clients that work will be completed at the required level of quality
• Outstanding written and verbal communication skills
• Energetic and positive attitude
Technical Support
• Investigating and implementing solutions for solving desktop or network problems
• Identifying and correcting computer-related problems caused by hardware/software failures
• Documenting and troubleshooting installation instructions for software installations
• Follow established standard work and best practices
• Creating auto installs for applications
• Deploying new hardware and migrating end-user data based on hardware refresh cycle
Project Work
• Understands the Project Management process, both leading and supporting.
• Works well with others
To select this job as one of interest to you, at a minimum, you must have the following:
• Possess Microsoft MCSA (Microsoft Certified Systems Administrator) Certification
• Demonstrated ability of handling Service Desk calls
• Experience with Altiris Notification and Recovery Solution Server
• Experience with Microsoft SMS/SCCM server administration and knowledge of package creation
• Demonstrated knowledge of Windows Installer (MSI), AutoIT, and Wise Packager
• Demonstrated knowledge of Scalable Software or similar products for inventory management
• Possess working knowledge of Microsoft Office Products and Symantec Ghost