Are you technically savvy? Do you have great customer service skills? Do you want to work for a company that offers great growth potential and excellent benefits? Are you looking for an upbeat, team-oriented, fast-paced environment?
Wolters Kluwer Financial Services, a division of Wolters Kluwer, provides comprehensive compliance, operational, and credit risk management solutions to help investment, securities and financial firms manage risk and improve productivity across the enterprise.
We are currently seeking a Technical Customer Support Specialist to act as a second level support resource to our clients. This person would work with our Policies and Procedures product.
To find more information Wolters Kluwer Financial Services and Policies and Procedures please go to: www.wolterskluwerfs.com.
Responsibilities:
With Training provide 2nd level production support to clients via phone, live meetings and occasionally on-site. Drive the prompt resolution to issues by troubleshooting, monitoring status of tasks, and following issues through to completion.
Perform setup tasks to aid in client implementations.
Provide regular and frequent status updates, communicating project progress, issues, risks, and other pertinent information to management and clients.
Deliver software training via phone and web meetings to customer support staff, focusing on screen functionality, navigation, and troubleshooting.
Build client relationships and directly contribute to client satisfaction and retention.
Gather customer requirements for additional product enhancements.
Act as back-up for production customer specialist by managing and applying edits to client manuals.
Requirements:
BA/BS or equivalent work experience
2-3 years of customer support or technical support
Computer Skills: MS Office Suite, HTML, XML, Access database
Strong customer service skills and ability to analyze and quickly assess customer needs and requirements.
Strong analytical and problem solving skills.
Comfortable working, learning and applying knowledge in a changing environment.
Financial industry knowledge a plus.
We are an equal opportunity employer committed to a diverse workforce.
To apply, please visit Wolters Kluwers web page at www.wolterskluwer.apply2jobs.com. In the requisition number field please select requisition number 09-4161. No phone calls or agencies please.
- Location: Riverwoods
- Compensation: Commensurate with Experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.