Position requires Bachelor’s in Computer Science, or a closely related discipline, or equivalent database work experience. Requires at least three (3) years of progressively responsible experience in information systems. Knowledge of CAD (computer aided dispatch), Police Records Management Systems, IBM RS/6000 (AIX), and experience with Unidata/Universe/PICK database design a plus. The position requires that the applicant have a valid driver’s license.
Applications will be accepted until January 15, 2010, at the Human Resources Department. Office hours are Mon.-Fri., 8:00 a.m.-5:00 p.m.
Don Johnston Incorporated is a technology company that produces products for K-12 students with physical and learning disabilities (www.donjohnston.com). The QA Analyst will have various technical responsibilities with primary duties being Product Quality Assurance. Product Quality duties include testing software products to ensure the development and production of quality software. Customer Support duties include proper support and guidance for the technical needs of external customers. Internal Tech duties include the monitoring and troubleshooting issues with our networks, computers, printers, phones or other equipment.
Candidates should possess the following characteristics:
▪ Previous experience in Quality Assurance
▪ Excellent verbal and written Communication Skills
▪ Demonstrate Analytical thinking
▪ Work well in teams and with customers
▪ Take ownership of assignments and follow through
We offer medical, dental, life, STD/LTD and 401K. EOE m/f/v/h
Skills Required:
Computer technical knowledge: PC hardware and software including Windows-based operating systems (Win 9x, 2K, 2K3, XP, Vista)
Self starter with the ability to work independently as well as with a team
Must have strong troubleshooting skills and the ability to multi-task
Must be customer service oriented and dedicated to providing the highest quality of service. Prior technical support experience a plus
Must have strong communication skills
Ability to lift heavy equipment
Fluent in English
Responsibilities will include:
Troubleshooting various issues over the phone
Answering tech support questions in a professional tone
Assisting with computer repairs
Customer data entry
Compensation:
Starting at $12/hour with opportunity for advancement
Job description:
You will be handling inbound sales inquiries and customer service requests, as well as helping to get the product out the door (packing the orders for shipment by UPS). This position will also be part of developing our corporate initiative to expand sales in this area by creating quotes and invoices, following up on inquiries as well as working with our Director of Sales and Marketing on 2010 planning.
The following skill sets are critically important for you to be successful in this position.
1. Communications skills – You will be communicating with a lot of different people through email and phone. You represent Train Signal and our products and it is imperative that your email and phone communication skills are both professional and courteous. Contacting people, building relationships and delivering on promises is what this position is all about.
2. Sales skills – You will be communicating with potential or past customers who are inquiring about a product or strictly to place an order. You will need to represent Train Signal in a very professional fashion and address any questions the customer might have. Ultimately the goal will be to close the sale over the phone and leave the customer happy and with a good impression of Train Signal.
3. Technical skills – You will need to have a good understanding of computers and networking to properly support and sell our training courses.
Qualifications/Requirements:
• 1-2 years previous customer service or sales experience
• Technology industry experience, technology certifications or degrees preferred
• Bachelors Degree
• Ability to work effectively with others in a team oriented environment
• Experience with Quickbooks or Salesforce software a plus
• Motivation and a strong sense of urgency
• Demonstrate a commitment to “Wowing” customers
Hours: 8AM – 5PM Monday through Friday
Compensation:
$38,000 + commensurate with experience
Blue Cross Blue Shield Medical Coverage
401K Plan
Bonus Sharing Plan
Casual Office Environment
How to Apply:
Send us an email (along with your resume) and cover letter telling us why you would be a perfect fit for our team. Be sure to include salary history. Email us at careers@trainsignal.com with the subject line “ Corporate Account Csutomer Service and Sales Specialist”..
Melitta MSS USA is expanding our technical service training department. We are looking for a hands-on technician trainer who can also service equipment and provide technical support for our field technicians. This is a hands-on electro-mechanical service job, not a computer or classroom trainer position.
We are experiencing significant growth as we expand our worldwide business into the United States. We supply and maintain commercial automatic espresso machines used by national chain restaurants. We are one of the suppliers for the McDonald’s specialty coffee program
Melitta MSS is an international manufacturer of commercial coffee equipment; we invented the drip coffee paper filter cone in 1908!
Duties include:
Conduct hands on classes for field service technicians in machine installation, repair, preventative maintenance and troubleshooting
Field service work and machine installations
Provide support for new and existing field service technicians
Instruct technicians in the setup and calibration of new espresso machines
Telephone support to guide technicians in the troubleshooting and repair of electrical, hydraulic and electronic systems
Evaluate finished product taste and appearance; Latte, Cappuccino, etc
In store training for customers and machine operators
Write service bulletins and instructions for service procedures
Travel is required
The majority daily work will consist of working with groups of field service technicians in our training shop. This hands on practice to repair and troubleshoot machines will ensure that our technicians have the skills and resources to become valuable assets for Melitta’s expansion.
Qualifications:
Ideal candidate will have worked as a field service tech and have outstanding communication and training skills. 5-10 years electro-mechanical experience preferred. 3 years of supervisory experience within the coffee/beverage industry helpful but not required. Electronics or related degree preferred.
• Must be able work as part of a team
• Strong communication and training skills both written and verbal
• Technical degree or previous electro-mechanical training
• Excellent troubleshooting skills and mechanical aptitude
• Skilled with the use of hand tools and test instruments such as multimeters
• Superior customer service skills
• Professional attitude and appearance
• Ability to work independently and organize one's own activities
• Experience with MS Office Applications, Proficient in Excel
• Experience in technical documentation
• Valid Driver’s License and an acceptable driving record
• Employee will incur minor, reimbursable expenses each month
• Must be able to lift up to 25 lbs regularly and 70 occasionally
• Experience in the coffee industry is helpful, but not required
• Position based out of Elgin, Illinois
We offer competitive pay and an excellent benefits package including: medical, dental, vision, paid holiday & vacation, and a 401K plan.
Candidates must be able to pass a background check, including driving record check as well as a pre-employment drug test.