favorite this post Air/Ocean Import/Export Coordinator/Customer Service Representative (Bensenville) hide this posting unhide

compensation: $ 35,000/year
employment type: full-time

Air/Ocean Import/Export Coordinator/Customer Service Representative

Job Purpose
To provide our clients with a high level of customer service and be responsible for facilitating inbound and outbound cargo via air and ocean shipments.

Essential Duties and Responsibilities
Receive, review, and process import/export documentation for accounts.
Ensure documentation is accurately processed, distributed and released to carrier, customers and agents in a timely manner.
Work with Brokerage or CFS to coordinate and monitor the release of goods from the carrier, Customs, or other governmental agency examinations that may be required.
Run daily shipping reports
Obtain and create quotes for shipments and source best method of transportation.
Communication with overseas agents to ensure proper pre-alerts and documentation.
Obtain and create quotes for shipments and source best method of transportation.
Continue to explore different options to reduce cost, and increase revenues.
Track and trace shipment and provide updates to clients and sales.
Uphold a strong and professional relationship with airlines, transportation agencies and sales.
Demonstrate an emphasis on customer satisfaction per company policy.
Maintain shipment files and ensure billing is completed within a timely fashion.
Assisting as backup for alternate accounts.
Perform other duties as assigned.

Preferred Qualifications
High School Diploma or GED required.
Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions
Should be well versed in MS Office
Must have good client/customer focus.
Must have excellent problem solving skills.
Must be organized and detail oriented.
Professional and courteous demeanor
Displays a flexible and open-minded willingness to adapt to new environments and be a team player.
Must have good ethical standards.
Job Type: Full Time
Salary: $ 35,000/ year + Benefits: medical, dental, vision, life insurance, disability and 401k with employer match.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6937580666


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