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Returns Material Specialist (Bensenville)

1001 Foster ave

(google map)

compensation: $16.00
employment type: full-time


Are you looking for a company that is going to commit to you and your career growth? Where you are treated with respect and trust? Do you want to be a part of a company that promotes safety, patience and understanding? If you answered yes, then Midwest Goods Inc is the place for you. Our focus, is to maintain a work environment that inspires all employees to be the best that they can be. Midwest Goods Inc wants to continue to grow as a company, team and family!

Since 2014, Midwest Goods Inc has experienced an exceptional amount of growth. We are proud to be one of the largest Wholesale Distributors in the Midwest and that success comes from our dedicated team. We value each employee and commit to their future. We show our appreciation by having competitive pay, excellent benefits, monthly birthday celebrations, award ceremonies,weekly lunches and more. Midwest Goods has envisioned to be the global leader of the e-cigarette industry with the best online shopping experience, customer care and product selection. Our determined team, along with our loyal customers will guarantee our success.

Key Responsibilities:
The Returns Associate works closely with members of our Customer Service and Warehouse teams to address all customer questions regarding product exchanges, replacements, and returns. This position is responsible for processing and authorizing returned items from customers including handling and inspecting returns. This position is also responsible for processing information pertaining to merchandises to be returned to the manufacturer because of defects or quantity errors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examines,compares and test's returned merchandise with original order to record information such as quantity, type of defect and date on invoice or other forms.
Enters returns information into our inventory management system.
Calls customers concerning their return and obtains all necessary information to ensure opportunity for complete satisfaction is provided.
Completes all necessary forms for all returned items and tracks all inventory transactions made through the returns process.
Enters or retrieves relevant information into/from our inventory management system to ensure returns are processed correctly.
Manages and processes customer returns and communicates with appropriate staff to ensure similar issues are prevented in the future.
Carefully inspects all returned products for damages; repackages or restocks returned products with care after careful inspection.
Boxes and prepares replacement products for shipment.

Skills & Experience
A High School Diploma or GED is Required and a minimum of one year of customer service or related experience or any combination of education, training and experience that demonstrates the ability to perform the duties of the position is required.
Must be able and willing to vape!
Must have intermediate computer skills and experience with Microsoft Office Suite including Word, Excel, and knowledge of Google‚Äźbased programs such as google sheets/Docs.
Familiarity with the vaping industry (preferred but not required).
Experience with working in a warehouse environment.
Experience with inventory management systems and E-commerce platform.

Position Type/Expected Hours of Work
This is a full-time position, 40 hours per week.
Monday - Friday 8 AM - 5 PM

We Offer:
Competitive pay
Advancement and growth potential
Health Benefits: Medical, life, dental and vision.
PTO (Paid time off)

AAP/EEO Statement
Midwest Distribution provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6961491095


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