compensation: Based on candidate experience - to be discussed in interview employment type: full-time
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Department: Low Vision Clinic
Type of position: Full-time
Schedule: Monday - Friday
Location: Chicago, IL
JOB TITLE: Receptionist/Ophthalmic Technician
DEPARTMENT: Low Vision Rehabilitation Service
REPORTS TO: Business Manager
STATUS: Full-time, Non-exempt
SCHEDULE: Monday - Friday
LOCATION: Central Office
STATEMENT OF PURPOSE: Maintains excellent customer relations with patients and referral sources including physicians and referring agencies. Performs optometric technician duties as requested.
RESPONSIBILITY FOR THE WORK OF OTHERS: This position has no direct supervisory responsibility.
TRAVEL REQUIRED: Less than 10%; metro Chicago and suburbs.
-Greets patients, provides assistance as needed, and delivers efficient, high-quality customer relations at all times;
-Answers incoming phone calls and patient inquiries, and returns all phone calls by the end of the business day they are received;
-Maintains excellent business relationships with patients, providers, referral sources, vendors, funders, outside organizations and others by providing excellent customer service;
-Responsible for verifying patient information at the time of the patient appointment and as transactions are completed; this includes verifying patient demographic information, insurance information and insurance referrals, referral letters, information sheets, and vouchers; accurately updates patient record in EHR, and scans current insurance card and patient identification card in patient EHR record;
-Responsible for front desk collection of payments for deductibles, co-payments and non-covered services, such as refraction fees and device orders, at point of service and turns over these payments to Accounting department on the same day they are received;
-Responds to requests for medical information from outside sources in a timely manner, abiding all HIPAA requirements;
-Dispenses prescribed low vision devices and provides patient training in the use of these devices when requested by attending optometric staff or Business Manager;
-Selects ophthalmic frames for patients, takes measurements needed to fabricate spectacles and fills out ophthalmic laboratory order forms when requested by attending optometric staff;
-Assists in ordering of frames, glasses and devices;
-Assists in preparing dispense schedules;
-Distributes and mails information on services, eye conditions, and other information of interest to patients and referral sources; sets up and maintains information and brochure area; maintains adequate supply of neatly printed clinic forms;
-Assists Business Manager in implementing and evaluating individual patient needs in cooperation with other program staff;
-Assists Business Manager in providing referrals to Lighthouse programs, DHS and other appropriate community services;
-Assists Business Manager in coordinating and monitoring outside referrals and interagency referrals and documents outcomes;
-Maintains lists of service related organizations in local area for patient distribution;
-Able to react to change productively and handle other tasks as assigned;
-Able to perform routine clerical duties as assigned by Business Manager;
-Maintains an active interest in the professional field at all levels by attending seminars and conferences to increase knowledge, in addition to representing Lighthouse constituents and priorities on community-based committees, as applicable;
-Performs other duties as assigned by Supervisor.
-Associate's degree or two years' medical or eye care office administrative experience required;
-Ophthalmic Technician experience or certification preferred;
-Bilingual English-Spanish required;
-Sufficient computer skills to utilize EHR and patient scheduling program required; proficiency in Microsoft Word and Excel preferred;
-Commitment to our mission of providing opportunities for people who are blind, visually impaired, multi-disabled or veterans is essential.
To apply online, please visit our website at www.chicagolighthouse.org/careers.
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