Location: Uptown / Buena Park, Chicago, IL
Employment Type: Full‑Time
Industry: Restoration, Cleaning, Emergency Services
About SERVPRO of Uptown / Buena Park
SERVPRO is a trusted leader in the restoration industry, specializing in water, fire, mold, and specialty cleaning services. Our Uptown/Buena Park franchise is locally owned and committed to fast response, excellent communication, and high‑quality service for both residential and commercial clients.
Role Overview
The Office Coordinator is the central hub of the franchise—supporting daily operations, coordinating communication, and ensuring smooth workflow between customers, technicians, and management. This role is ideal for someone who is organized, proactive, and comfortable juggling multiple priorities in a fast‑moving environment.
Key Responsibilities
Serve as the first point of contact for customers, insurance adjusters, and vendors
Answer phones, schedule appointments, and dispatch crews
Maintain job files, documentation, and compliance records
Assist with estimates, invoicing, and insurance paperwork
Track equipment, job progress, and technician schedules
Support marketing and customer service initiatives as needed
Maintain office supplies, organization, and general administrative tasks
Provide consistent, professional communication throughout the job lifecycle
Qualifications
Strong organizational and multitasking skills
Excellent verbal and written communication
Experience in customer service, office administration, or dispatching
Comfort with computers, scheduling software, and digital documentation
Ability to stay calm and professional during urgent or stressful situations
Prior experience in restoration, construction, or insurance (preferred but not required)
What We Offer
Competitive pay based on experience
Opportunities for growth within the SERVPRO franchise network
Supportive team environment
Training and certification opportunities
How to Apply
Please email your resume and a brief introduction to us with the subject line: Office Coordinator Application – Uptown/Buena Park, or contact Sam via text.
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