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Consultant, Bilingual,Office Management,Research,Client Support/Servic (Chicago, Loop)

Consultant, Bilingual,Office Management,Research,Client Support/Services

Mr. Gilbert
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PROFILE

Apply my skills as a content expert to a new challenge with a company focused on quality, dedication, and ingenuity. Key strengths include strong work ethic to see problems through to resolution, a focus on high quality client support, and ability to multi-task in fast-paced and demanding environments. Bilingual: fluent in English/Spanish.

PROFESSIONAL EXPERIENCE
St Michael Catholic Worker NFP February 2010 - Present
Business Consultant/Office Manager (Contractor)
Maintain office services and I.T. support, Supervise office staff, maintain office records, maintain office efficiency, and perform other related duties as required. Design and implement office policies. Establish standards and procedures, organize office operations and procedures, Supervise office staff. Monitor and record long distance phone calls, Prepare time sheets, create correspondence. Review and approve supply requisitions, Liaise with other agencies, organizations and groups. Maintain office equipment, Assign and monitor clerical and secretarial functions, Recruit and select office staff, Orient and train employees, Provide on the job and other training opportunities, Supervise staff, Evaluate staff performance, Coaching and disciplining staff. Provide interpretation for Spanish speaking clients.

Keane Inc. /City of Chicago July 2004 - February 2010
Business Consultant/Client Service (Help Desk Analyst)
Supervisor/Team Leader-Worked in the City of Chicago Client/Call Center/ IT department. Responsibilities to include but not limited to; answering support calls, e-mails, and walk-in, responded to questions about all city department services including but not limited to taxes, licenses, tax filing, and percentage rates, parking ticket issues. Also, provide support in auditing, researching, analyzing, and resolving issues from 1st and 2nd level support calls. Logged calls into problem tracking database. Prepare Weekly individual status reports. Provided support in answering questions and inquiries from the City of Chicago and Municode websites from the different departments of the City of Chicago. Assist co-workers with computer and software problems as needed. Provide training support to new employees. Utilized bilingual skills in support to non-English clients and calls that come into the center. Supported business unit records and information projects by participating in and/or coordinating special engagements (e.g., records clean-up, imaging, etc); interacted with cross-functional business area teams in completing project deliverables; coordinates the ongoing use of city records and information management standards.

Decision Information Resources September 2004 - June 2005
Quality Control Team Leader/Bilingual Data Collector/Assessment Coordinator (Contract Position)
Attended and completed observations and child assessment trainings. Conducted quality control visits with field staff as assigned. Supervised and provided constructive and detailed feedback to field staff about their assessment and observations skills. Maintained and safeguarded all observation and assessment materials. Sent completed quality control information to company. Traveled extensively.

EDUCATION
MAC CORMAC JUNIOR COLLEGE, Chicago, Illinois - Courses in Business Administration Program
DEPAUL UNIVERSITY, Chicago, Illinois - Major: Computer Science
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post id: 7746925861

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