PROFESSIONAL SUMMARY
● Hardworking and experienced professional providing over 10 years of executive assistant, office support, project coordination and management for reputable fortune 500 companies, including ORACLE, Bank of America, Blue Cross Blue Shield, Loyola Hospital, MacNeal Hospital, Northwestern Hospital, Walgreens, Allstate Insurance, Astellas Pharmaceutical, Hospira Pharmaceutical
● Detail oriented with experience preparing, monitoring and updating project information, files, documentation, reports and related work throughout the project execution, including detailed project tasks and milestones.
● Experience handling and assisting with operational budget by reviewing, approving and submitting invoices for payment
● HIPAA compliant
SOFTWARE
NetSuite, Slack, Zoom, Confluence, Google Calendar, Teams, Dropbox, Google Docs and Sheets, Monday.com, Project, EPIC (MyChart), JIRA, NextGen, Centricity (GE Healthcare), Athena Health, EzDoc, eClinicalWorks, Planview, Clarity, Remedy Kronos, Concur, Ariba, Protrack, IQNavigator (ServiceNow), Remedy, Playbook Task Management System (PTMS), EPM (Prism), Salesforce, Salesforce Data Loader
PROFESSIONAL EXPERIENCE
ORACLE MAY 2021 - PRESENT
PROJECT MANAGER
• Responsible for leading NetSuite ERP project for campus & restaurant clients by utilizing waterfall and agile methodologies
• Confirm client has been fully on-boarded prior to SOW review and kickoff of project
• Schedule and facilitate project kickoff and weekly project status meetings via Outlook and Google calendar
• Assist team executive assistant with coordinating PM team events and meetings
• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum
• Identify and effectively mitigate potential risks and facilitate resolution of issues and roadblocks, advance when appropriate
• Communicate well with all collaborators, internal and external concluding project sponsors, project managers
• Effectively manage scope, budget, timeline, resources, qualify and review customer satisfaction through the project
• Forecast and deliver against committed hours for project portfolio
• Coordinate and schedule training with Technical Training Team (ERP)
• Support the sales cycle through scoping of Presales engagements, Executive level prospect meeting and solution reviews
• Review and approve project team’s weekly timesheets and expense reports for assigned projects
SARAH’S VIRTUAL OFFICE TEAM LLC JUL 2006 - PRESENT
BUSINESS CONSULTANT/REAL ESTATE CLOSER (FREELANCE)
• Provide administrative support services to new and existing small business owners, such as scheduling meetings, coordinating domestic and international travel arrangements
• File and submit new business client’s LLC and Corporation paperwork to the state of Illinois
• Create basic website’s for client’s
• Also review and key enter expense receipts via Excel/Quickbooks in preparation for accountant
• Perform real estate closings on behalf of banks, mortgage companies and title companies
• Schedule onsite and offsite meetings and events
• File legal documents with Cook County Circuit Court, on behalf of attorneys
METRA RAIL NOV 2020 – FEB 2021
COVID-19 CONTACT TRACER (CONTRACTOR)
• Scheduled and conducted telephone interviews with Metra employees who have been possibly exposed or have developed SARS-COVID-19 symptoms
• Directed and provided information on nearby COVID-19 testing facilities
• Provided instructions via phone and email of the CDC’s quarantine and isolation procedures, to prevent the continue spread of the Coronavirus
• Worked with HR Management team in communicating with Metra Department Managers on the process of removing infected staff from work area, to prevent infecting other employees
SCANNING SHERPAS JUL 2020 – NOV 2020
MEDICAL RECORD RETRIEVAL TECHNICIAN (CONTRACTOR)
• Scheduled onsite and remote appointments with medical providers, located in Illinois, Wisconsin and Indiana, to retrieve copies of Patient Charts, in preparation insurance company annual risk adjustment data audits for Medicare and Medicaid
• Also, ensured that medical providers provided security access for onsite visits and also that they provide network credentials to access their respective EHR / EMR applications
• Traveled to various hospitals and clinics to review and retrieve copies from their respective EHR and EMR computer systems, such as: Athena, eClinicalWorks, NextGen, EPIC, Centricity, EzDocs, Etc.
• Scanned patient documents, save files, rename files, create PDF folders and upload documents to secure servers
LOYOLA MEDICAL CENTER/MACNEAL HOSPITAL APR 2019 – JAN 2020
PROJECT MANAGER / DEPLOYMENT COORDINATOR (CONTRACTOR)
• Lead and scheduled the replacement of over 10,000 Windows 7 pcs with Windows 10 pcs, in preparation for the launch of the Epic Software installation
• Also was responsible for hiring and onboarding temporary staff for project and managed team of 7 FTE and 15 temporary IT technicians
• Scheduled and met with IT Senior Leadership daily, in which I provided project status, discussed and raised any issues and risks
• Monitored the production-issue queue for EPIC Go Live Launch and resolved issues while maintaining Customer Service Level Agreements
• Provided onsite and offsite clinic technical and software support during and post go live
• Coordinated Technical Dress Rehearsal Schedule by working with EPIC Project Manager, in preparation of UAT testing performed by EPIC staff
WALGREENS FEB 2018 – NOV 2018
PROJECT MANAGER (CONTRACTOR)
• Was responsible for organizing the delivery and installation of Rite Aid pharmacy IT equipment to assigned Walgreen’s “receiving stores”
• Scheduled and facilitated project team meetings
• Worked with Walgreen’s and Rite Aid real estate managers to schedule site surveys and installation of Low Voltage electric and data, in preparation for installation of pharmacy IT equipment
• Worked with partner organizations to facilitate, coordinate, and support logistics related to projects and programs
• Managed and tracked IT equipment purchases for project and distributed reports to IT Director in preparation for Steering Committee Meetings
• Worked closely with IBM (Field Services Team) to schedule technicians to perform equipment installation
• Assisted in managing project integration, timeline and communicated the status, risks and issues associated within the R2R project structure to ensure that individual projects outcomes are achieved as defined
ALLSTATE INSURANCE COMPANY JUL 2016 – FEB 2018
PROJECT MANAGER (CONTRACTOR)
• Served as Project Manager for over 80 Small Work Efforts projects and cross functional workstreams of budget $50K and Up
• Delegated and moved projects forward through holding people accountable and keeping team members apprised of the status of the projects
• Scheduled and facilitated Kick-off and weekly project status meeting and organized and supervised project activities by assisting onsite and offshore teams, to ensure project deliverables were met on schedule and within the budget
ADDITIONAL PROJECT MANAGEMENT & EXECUTIVE ASSISTANT (CONTRACTOR ROLES)
• SCOUT SERVICES (PROJECT MANAGER) OCT 2015 – JUL 2016
• MCDONALD’S CORP (EXEC. ASST/PROJECT COORDINATOR) JAN 2015 – JUL 2015
• ASTELLAS PHARMACEUTICAL (BIM TEAM LEAD SUPPORT) SEP 2014 – DEC 2014
• HOSPIRA PHARMACEUTICAL(PROJECT COORDINATOR) JUN 2014 – SEP 2014
• NORTHWESTERN MEMORIAL HOSPITAL(PROJECT COORDINATOR) FEB 2014 – MAY 2014
• AON/HEWITT (CROSS ORG COORDINATOR) JAN 2012 – MAY 2013
• BLUE CROSS BLUESHIELD (PROJECT COORDINATOR) JAN 2011 – DEC 2011
• BMO/HARRIS BANK (EX. ASSISTANT/PROJECT COORDINATOR) JAN 2009 – DEC 2010
• BANK OF AMERICA/LASALLE BANK (EX. ASSISTANT-BUS ANALYST) JUN 2007 – DEC 2008
• DISCOVER CARD (EXECUTIVE ASSIST/ PRICING ANALYST) JUL 1999 – JUN 2007
• MERCURY FINANCE CORPORATION DATA CENTER (HELPDESK) FEB 1999 – JUL 2001
CERTIFICATIONS & EDUCATION
• Scrum Master Certification - Udemy 2022
• COMPTIA (Network Plus Certification Course) Currently Enrolled
• Covid-19 Contact Tracing – John Hopkins University (Certification-06/16/2020)
• Combating Medicare Parts C and D Fraud, Waste and Abuse (Certification-1010/2020)
• Wilbur Wright College – Business Law and Business Entrepreneurship
• Roosevelt University, Bachelor of General Studies Program (Business Administration)
• Scrum Master Training (Allstate Insurance) 2018
REFERENCES AVAILABLE UPON REQUEST
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