favorite this post Sales, Customer Service, Call Center and Collections (Chicago) hide this posting unhide

available afternoons
available evenings
available mornings
available weekdays
available weekends
education completed: high school/GED

Karl P.

Chicago, IL 60608


Energetic individual with a strong background in retail sales,  merchandising and customer service support.

Reliable and punctual Sales Associate possessing excellent work ethic and more than 15  years in retail. Areas of expertise include inventory, cash management and exceptional customer service.

Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization.

Energetic individual with a strong background in retail sales,  merchandising and customer service support with an outstanding record of improving performance and increasing productivity.


Cheerful and energetic
Strong communication skills
Team Leadership
Store planning and design
Time management
MS Office proficient

Relationship selling
Flexible schedule
Reliable and dependable
Basic clerical knowledge
Cash handling accuracy
Employee scheduling


March 2010 to March 2019
Hawk Chrysler Dodge Jeep Forest Park, IL
BDC Internet Sales Assistant Manager
Assistant Manager for BDC (Business Development Center)
Run Reports

Recorded client details and interactions in [Vin Solutions] CRM system.
Attracted [Numerous] new clients through expert prospecting and relationship management.
Grew customer base by identifying needs to deliver relevant automotive solutions that met client budgets and schedules.
Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Aided senior leadership by developing sales forecasts utilizing analytics and sales representative feedback..
Took daily inbound calls and credit applications for assigned clients.
Managed existing portfolio and potential leads using [Vinsolutions].

February 2008 to January 2010
Ellas Bubbles LLC Chicago, IL
Warehouse Sales and Office Worker

Unloaded cargo from truck with hand trucks and pallet jacks.
Communicated with floor managers to determine merchandise placement.
Stacked and transported all overstock to storage areas.
Updated database with customer and sales information.
Answered customers' questions and addressed problems and complaints in person and via phone.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Established appointments with potential customers to showcase products and services.
Consulted with customers on the functional and stylistic benefits of [Bathroom Fixtures and Walk In Bath Tubs] products to deliver top-notch service.
Cold-called  prospective customers daily

November 2007 to February 2008
Franklin Covey Chicago, IL
Sales Associate

Greeted and assisted customers in locating items and completing purchases.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Educated customers on product and service offerings.
Received and processed cash and credit payments for in-store purchases.
Maintained visually appealing and effective displays for the entire store.

February 2007 to September 2007
Leading Edge Recovery Solutions LLC Chicago, IL
Collections Specialist

Completed skip traces on customers that failed to respond to collection efforts.
Located and monitored overdue accounts using the billing system to begin collections process.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Managed manual and automatically dialed outbound calls in call center environment.
Ensured clients received comprehensive packages containing all key information, including demand letter and loan authorization.
Located debtors by utilizing skip tracking and other strategies.
Received payment and ensured proper posting to appropriate customers accounts.
Negotiated rates with customers and entered payments into accounting system.

August 2002 to July 2007
Sharper Image Chicago, IL
Senior Sales Representative

Maintained visually appealing and effective displays for the entire store.
Maintained friendly and professional customer interactions.
Kept current on market and product trends to effectively answer customer questions.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.
Processed all sales transactions accurately and in a timely fashion.

Education and Training

1994 Boystown Boystown, NE
High School Diploma


Founded LGBT Neighbors in Bridge Chicago in 2014
Introduced exciting and fun events and activities for the LGBTQ Community and a safe atmosphere with compassion, respect, and understanding of each individuals needs .

  • OK for recruiters to contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6916217778


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