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favorite this post Telephone Technical Support (Andersonville) hide this posting unhide

compensation: Permanent full-time salary starts $40,000 depending on skills and experience
employment type: full-time

Booklog has current openings in our technical department with the possibility of floating in our training or QA department. This position is to provide outstanding customer support for Booklog software and various interfaces. We're looking for motivated self-starters to be part of our committed team. This is a level 2 position located in Chicago's Andersonville neighborhood; this is not a telecommuting position and this is not a programming position.

Minimum Qualifications
• At least 2 years experience in technical support, preferably phone support
• Experience with Microsoft Windows operating systems
• Familiarity with databases and computer network systems
• Experience with use of peripheral devices
• Ability to troubleshoot software problems and offer solutions by phone
• Good problem solving skills with attention to detail
• Strong verbal, written, interpersonal, and organizational skills
• Ability to work both independently and in team environment
• High standard of customer service

Preferred Qualifications
• Experience with Sybase SQL Server applications and databases
• Retail experience
• Customer Service experience
• Previous experience testing software
• Previous experience training customers on software usage

• Ability to travel to customer locations within the US to train and install software is a plus

Benefits
• Casual environment with a great group of people who love what they do
• Chance to learn all levels of technical support and build your technical skills quickly beyond typical 1st level triage support
• 100% paid health insurance
• 2 weeks vacation to start
• Generous 401K options
• Permanent full-time salary starts $40,000 depending on skills and experience
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6790897128

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