compensation: Starting at $15.21 per hour employment type: full-time
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Customer Care Representative
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At Peapod Digital Labs we make the grocery experience better every day, no matter when, where or how consumers choose to shop. We recognize who powers our progress as an organization – our people! We are looking for Customer Service Representatives who have a passion for providing an exceptional customer experience through problem-solving, collaboration, and caring for our customers.
What’s our Dish - About Us
Announced in May 2018, Peapod Digital Labs is an Ahold Delhaize USA company that will serve as the engine that powers U.S. e-commerce and digital strategies. Peapod Digital Labs will accelerate growth in digital and personalization capabilities for the great local brands of Ahold Delhaize USA and will serve as the innovation lab for the U.S. portfolio of companies, driving digital and eCommerce innovation, technology and experience to meet the changing needs of customers of Ahold Delhaize USA’s local brands, regardless of when, where and how consumers choose to shop. Peapod continues to be a consumer-facing e-commerce brand, and is part of Peapod Digital Labs, focused on growing Peapod sales to consumers.
Recipe for Success - What's “in store” for the role
Responsible for answering inbound calls, emails, and chats to serve as the primary contact to assist customers
Research customer orders to ensure the accuracy of items ordered
Work collaboratively with the Dispatch team to address delivery issues that may occur
Maintain customer records e.g. updating account information
Resolve service issues by determining the cause of the problem and providing the best solution to solve the matter and/or expedite corrections or administer adjustments
Assist with departmental projects and initiatives
The Essentials In Your Cart - The required ingredients
High School Diploma or GED equivalent
1-2 years administrative and/or customer service experience
Work overtime as needed
Weekend availability is required
Must have fun, show up to work on time, and wake up loving where you’re going to work every day!
Extra Spices - What you should bring to the table
Excellent customer service skills
Ability to problem-solve
Excellent oral and written communication skills
Ability to work within a team centered environment and independently
Keen ability to multi-task
Ability to navigate multiple software application systems simultaneously
Join Us at Our Table - PDL Life
We offer a great variety of benefits and perks to our employees that includes:
Work from home option after 3 months of employment
Great choice of health care options, including PPO and HSA plans (with company contributions)
Flexible spending accounts
401k with strong company match and immediate vesting
Generous and flexible paid time off
Great employee discount on your groceries
Oh yeah, and snacks & drinks of course!
Click the Full Time button to apply:
We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
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