Technical Training Specialist

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The Technical Training Specialist (Microsoft Dynamics) plays a pivotal role in empowering business end-users to effectively utilize customized Dynamics system. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end-user groups, ensuring they gain the knowledge and skills required for successful adoption of the system.  

The role involves creating engaging user-friendly technical training materials, including guides, tutorials, and e-learning modules, to support a variety of learning styles and technical proficiencies. The Technical Training Specialist also develops and executes communication strategies to keep end-users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization. 

• Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user system application 

• Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e-learning, etc.), and conduct training 

• Develops training documentation, using a variety of delivery mediums 

• Prepares, delivers and monitors status reports for evaluating training and adoption progress 

• Develops and executes communication strategies to keep new and existing end-users informed about updates, best practices, and new releases  

• Designs training curricula and content to support training and ongoing learning/troubleshooting   

• Supports end user community in resolving support tickets and working through system related issues as needed 

• Works closely with other technical training specialists, developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests 

• Other duties as assigned 

Qualifications:  

• Superior presentation skills 

• Bachelor’s degree in business, Information Technology, or related field 

• 4 years of related experience required including project support 

• Exceptional verbal and written communication skills 

• Advanced level proficiency with Microsoft Office 

Preferred:  

• Experience in insurance or financial services   

• Formal project management training or certification 

• Experience training on Microsoft Dynamics 

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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