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favorite this post Inbound Call Center- CSR (Bridgeview) hide this posting unhide

compensation: Competitive wages are paid, based upon experience
employment type: full-time

Customer Service Representative needed for 9:30am to 7pm Mondays, 10:30 to 7pm Tuesday - Thursday and 10:30 to 6pm Fridays.

Bilingual a plus

It's said that there's no second chance to make a first impression. As our Customer Service Representative, you'll be our first impression, the voice of our office conveying a sincere desire to help customers with questions and issues with the goal of encouraging return sales and driving revenue. This job is about more than answering phones and being friendly; your initiative and organizational skills will keep us running at top performance, while your enthusiasm and ideas will shape the environment in which we all work. You primary duties will include handling incoming calls to our customer service lines, outgoing calls to resolve internal issues, and other duties as assigned.

Responsibilities:
Engage customers by phone or in-person including inbound and outbound calls.
Process orders and re-orders.
Solicit sales of new or additional products.
Answer questions about products and order process.
Make corrections on established orders, when appropriate.
Resolve concerns with current orders.
Assist customers with any problems regarding orders in transit and received.
Review orders, shipping and other pertinent data on multiple programs and web browsing.

Qualifications:
Superior customer service experience.
Call center experience a plus.
Excellent written and verbal communication skills.
Excellent computer skills.
Ability to multitask and prioritize tasks appropriately.

Benefits:
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

It is the policy of the Company to maintain a drug and alcohol free workplace; the Company reserves the right to randomly request an employee to be tested for the use of alcohol and/or controlled substances.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6641426746

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