Insurance Agency Customer Service Assistant at Insured ASAP

Location: In-Office – Worth, Illinois

Schedule:

• Monday, Tuesday, Thursday, Friday — 10:00 AM to 5:00 PM
• Saturday — 10:00 AM to 3:00 PM (Mandatory)
• Hours: Flexible, minimum of 33 up to 40 hours per week
• Pay: $18–$21 per hour (based on experience)

About Us

We’re a growing independent insurance agency specializing in non-standard auto and commercial insurance. Led by a hands-on agency owner, our team is made up of hardworking, friendly young agents who value teamwork, professionalism, and great energy in the office.

We take pride in providing a clean, positive work environment with plenty of room for growth and career advancement. Our agency uses modern technology-based software to manage communication, client interactions, and workflows — so if you’re tech-comfortable and enjoy helping people, this is the place for you.

We’re looking for someone reliable, personable, and ready to start immediately.

About the Role

This position focuses on helping clients stay on track with their insurance payments while keeping our customer experience top-tier. You’ll be making phone calls, sending texts and emails, and greeting walk-in clients who visit the office.

Daily Expectations:

• Make at least 40 calls per day
• Send 100+ text messages per day
• Greet and assist walk-in clients professionally
• Follow up with clients on upcoming or overdue payments
• Update notes and records in our management system
• Communicate clearly and kindly with clients in their preferred language

Preferred Qualifications

• Office or insurance experience preferred, but not required
• Bilingual in Arabic, English, or Spanish strongly preferred
• Great phone voice and professional attitude
• Confident using computers, texting platforms, and CRMs
• Reliable, punctual, and able to work independently
• Must be available to work Saturdays (mandatory)
• Flexible hours available with up to 40 hours/week

Why Work With Us

• Positive, friendly office — work alongside a great all-women team
• Supportive leadership that values effort and growth
• Modern, tech-driven agency — we move fast and stay ahead
• Room to advance into sales, marketing, or customer service roles
• Professional yet relaxed environment where your work is appreciated

Click To Apply!!