favorite this post Desktop Support (Ottawa, IL) hide this posting unhide

compensation: $17-$19/hr
employment type: contract

Our great client in Ottawa, IL has an immediate contract to hire opening for a IT Desktop Support Technician.


M-F - 9am-5pm. May require occasional weekend work but you will know well in advance

Job Description:
Provides timely, accurate and on-call systems maintenance, support and enhancements. Installs and upgrades software and hardware. Monitors and troubleshoots system performance. Develops and runs related automation scripts and reporting tools.

Position Objectives:
Provides timely and accurate end user technical support.

• Works on short duration, routine hardware and software issues
• Focuses exclusively on day to day operational activities
• Supports installs, upgrades and supports infrastructure software and hardware for applications, systems and helpdesk groups
• Helps to recommend and schedule repairs
• Assists in the development and maintenance of script tools, batch files and testing equipment
• Participates in the isolation of system issues
• Resolves assigned technical issues encountered in system architecture and infrastructure
• Supports planning and implementation of back-ups, disaster recovery, and security actions
• Administers service and support
• Participates in assessing and implementing new hardware and software

Problem Solving and Analysis:
• Identifies and resolves technical issues on multiple platforms
• Follows standard practices and procedures to analyze problems and/or data
• Escalates non-routine technical issues or requests to senior members of the team for resolution software
• Analyzes simple problems that have a set of possible solutions
• Able to determine the most appropriate procedure to follow

Decision Making/ Autonomy:
• Work is assigned by team leader or mentor with detailed instructions as to how to complete assignments and reviewed by more experienced team members
• Escalates all issues not defined by best practices to team leader for resolution
• Uses standardized procedures to complete work under supervision
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6504934973


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